Siemens Information & Communication Networks, Inc.

Rolm Systems

Rolm Company (formerly Rolm Systems)

Cisco Technology, Inc.

Joseph F Khouri

Shmuel Shaffer

Labhesh Patel

Shantanu Sarkar

Mukul Jain

Sanjeev Kumar

Michael Eugene Locke

Jeffrey Mark Blohm

Daniel T Lai

Zafar M Khalid

Andrew S Crowe

Rachel Ramsay

Bich Tu Nguyen

Method for preventing a facsimile server from looping back on itself, the method including the steps of: (a) transmitting fax server identifier information during fax transmission setup; (b) analyzing the fax server identifier information to determine whether the fax server identifier information is the same as that of the fax server that is placing the call; and (c) if the fax server identifier information is the same, dropping the call, otherwise, continuing the call. In a preferred embodiment, the fax identifier information is transmitted in the NSF command of the facsimile communication protocol.

Fax overflow loopback prevention

Method for use in developing, testing, debugging, and/or troubleshooting a call progress monitoring (CPM) detection system which is utilized, for example, by a voice messaging system (VMS). One embodiment of the present invention which is utilized in conjunction with a VMS includes the steps of: (a) monitoring at least one voice channel of the VMS to obtain CPM tones and having a CPM Detection system associated with the VMS perform an analysis of the CPM tones, the output of which analysis is referred to as CPM Trace Variables; (b) storing the CPM tones and the CPM Trace Variables for the at least one voice channel, which stored CPM tones and CPM Trace Variables are referred to as a CPM Trace file; (c) obtaining a first voice channel; and (d) feeding the voice portion of the CPM Trace file to a second voice channel for playing it to the first voice channel.

Call progress monitoring

Method and apparatus are disclosed for initiating multiple call transfers from a Voice Mail System ('VMS') to telephone extensions on a Private Branch Exchange ('PBX') integrated with the VMS. A plurality of first lines between the PBX and the VMS provide voice communication between callers and the VMS via the PBX. The VMS includes an applications processor which is integrated (coupled) to the PBX via an integration link. The applications processor determines if at least one of a plurality of second lines in a hunt group are free, and transmits a command to the PBX to effect a call transfer to an extension on the PBX if at least one second line is found free. If no second line is found free, the applications processor places the transfer request in a queue. The plurality of second lines in the hunt group are searched in response to the PBX receiving the special command over the integration link to find a free second line. This second line is used to connect the applications processor to the PBX to complete the call transfer to a particular extension. Once a caller requesting a transfer is connected to the desired extension, the second line is released for use on another call transfer request or a queued transfer request. Concurrently, other call transfers at different stages of transfer are capable of being handled via other ones of the second lines.

Call transfers by voice messaging system (VMS) integrated to a private

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San Jose, CA, United States of America

Joseph F Khouri