The Travelers Indemnity Company

Joseph Dubsky

Boris Simanovich

Michelle M Buxton

A system includes a processing device and memory device configured to access an email message received at a mail server, extract a plurality of correspondence data from the email message, and apply a correspondence classifier to the correspondence data to determine a request type of the email message. The processing device is further configured to extract a plurality of entities from the email message in a free-form format, where extracting is performed based on determining that the request type is supported. The processing device can also determine a confidence level of the extracting of the entities, perform a lookup of the entities in one or more records of a database based on determining that the confidence level is above a confidence threshold, and generate a new processing request including prepopulated data fields populated with the entities based on identifying a match in the one or more records of the database.

Growing community of inventors

Norton, MA, United States of America

Joseph Dubsky