Salesforce Com, Inc.

Joseph David Ryan

Steven Tamm

Aditya S Kuruganti

Adam McCormick Doti

Jason Winters

Jeanine Walters

Blake Whitlow Markham

David M Brady

Yon Aran Rhee

Justin Zachary Spadea

Nithyanandniranjan Chandarraj

Lila Jane Lancaster Giuili

Varun Suhas Deshpande

Ruchi Agarwal

A user engagement platform may be maintained in association with an application or service. The user engagement platform may be configurable to provide user engagement content to users of the application or service. A request to perform an operation on first user engagement content may be received from an authorized administrator. The first user engagement content may be configurable by the authorized administrator to be automatically provided to users of the application or service in response to occurrence of a first event. The operation may be performed on the first user engagement content. It may be determined that the first event has occurred in association with a first user of the application or service. The first user engagement content may be caused to be displayed on a device of the first user.

Implementing a user engagement platform using a database system

Disclosed herein are system, method, and computer program product embodiments for designating objects of disparate types as favorites. In an embodiment, a cloud computing platform provides content and applications for a user to utilize for cloud computing. Users are able to designate content, applications, and/or contexts (i.e., a combination of content and applications) as favorites. By storing metadata related to these disparate data types, the cloud computing platform is able to generate an inclusive list of favorite objects that users may utilize to retrieve specific graphical user interfaces. The cloud computing platform is also able to provide specific layout recreation by allowing users to designate a context as a favorite object.

System and method for designating multi-object favorites

The technology disclosed relates to representing users in different contexts within customer relationship management (CRM) environments. In particular, it relates to creating a person object model for each user in the CRM environment by linking a plurality of user records in the CRM environment that is separately created by different organizations and departments. The person object model also incorporates online social identities of the users, according to one implementation. This inclusive linked model provides a comprehensive view of the users to handlers of the CRM environment, thus facilitating an enhanced overall CRM experience.

Extensible person container

Growing community of inventors

San Francisco, CA, United States of America

Joseph David Ryan