Ncr Corporation

Ncr Voyix Corporation

Other

Joseph Arnold White

Yehoshua Zvi Licht

Nir Veltman

Jason Patterson

Mikhail Romanovich Shapirov

Nilesh Sharma

Brent Vance Zucker

Grant Charles Paton

Mariano J Maluf

An assistance integrator provides a front-end interface to an enterprise's backend services available to customers. The assistance integrator translates between automated chat conversations with the customers that engage the enterprise over messaging platforms for initiating actions with the backend services during those conversations.

Service assistance and integration

User data is aggregated across a plurality of electronic communication channels and domains. An online system initially authenticates a user for access to the online system over a network. The online system provides a user identifier for the user to an authentication service. The authentication service generates a non-repeatable challenge from the aggregated user data for the user identifier and provides the non-repeatable challenge to the online system. The online system provides the challenge to the user and receives a response from the user. The online system provides the response to the authentication service and the authentication sends a success or failure back to the online system based on the response to the challenge, and based on the success or failure the online system makes a final determination for authenticating the user for accessing to the online system.

Non-repeatable challenge-response authentication

A user provides retailer-specific consents for access and use to private/sensitive information of the user. The private/sensitive information is centrally stored in a privacy vault. Retail services (retailer) that the user subscribes to are provided a user-specific and consent-specific token representing the user and consents to usage of specific private/sensitive information of the user. When the retailer has a need for user-specific private/sensitive information, the retailer presents the user-specific and consent-specific token to the privacy vault. Assuming, the retailer was given access to the requested private/sensitive information defined in the token, the privacy results returns the requested information to the retailer; otherwise, an unauthorized message is returned from the privacy vault to the retailer. The user defines the consents to each retailer and a record of the consents is maintained in the privacy vault.

Consent-driven privacy disclosure control processing

A Virtual Reality (VR) system and method are provided that facilitates diagnosing and solving problems associated with a terminal. A VR session is established and a VA room rendered for participants. Files describing and program instructions for interactively manipulating the terminal are loaded into the VR room. At least one component piece of the SST is manipulated based on direction provided by a VR input device operated by a participant during the VR session.

Virtual reality maintenance and repair

A variety of real-time information is collected in real time from a plurality of sources/systems. A current real-time context for activity of a consumer is noted. The real-time information is integrated within the current real-time context and activity of the consumer. In an embodiment, the collected real-time information is crowdsourced from a variety of social media platforms. In an embodiment, the real-time information is integrated as a recommendation made to the consumer for a good or service.

Method for integration processing of real-time information

A consumer engages in a session over a first communication channel that is not a Virtual Reality (VR) communication channel. The consumer dynamically switches from the first communication channel to a VR communication channel while maintaining the context of a first session over the first communication channel in a new VR session over the VR communication channel. While engaged in the VR session, the consumer collaborates with one or more retailers that participate in the VR session with the consumer.

Omni-channel virtual reality (VR) collaboration

Real-time order information is published to a server as an order is being placed for a customer and while the order is being fulfilled. The server dynamically pushes in real time the change in state of the order as the order is being fulfilled to a mobile device being operated by the customer.

Real-time order notification processing

Various embodiments herein each include at least one of systems, methods, software, and devices for artificial intelligence augmented facility interaction. One such embodiment, in the form of a method includes identifying a location of a mobile device associated with a customer account within a facility. This method further includes determining at least one product recommendation based on data stored in a database associated with the customer account in view of the identified location and transmitting, via a network, the determined product recommendation data to the mobile device for presentation on the mobile device.

Method and system for artificial intelligence augmented facility interaction

A chip-enabled card is detected within a card reader. The card reader locks the chip-enabled card in the card reader until an indication is received indicating that a card transaction with the chip-enabled card has ended and preventing the chip-enabled card from being removed while the chip-enabled card is locked in the card reader.

Growing community of inventors

Encinitas, CA, United States of America

Joseph Arnold White