International Business Machines Corporation

Joseph A Bohn

Kathryn Heninger Britton

Samar Choudhary

Jason Robert McGee

Christopher Creighton Mitchell

Elizabeth A Schreiber

Robert Thomas Uthe

Shikha Srivastava

Vijay Pandiarajan

Douglas Robert Petty

John William Sweitzer

Carol Ann Jones

Richard Adam King

Donald Francis Ferguson

Velda Bartek

Timothy G Shortley

Jose I Ortiz

Kristin R Whetstone

Joseph Laurence Saunders

Howard R Davidson

Nicholas Calvin Schambureck

Carl Steven Swanson

Gary Thomas Barta

Brock K Brogan

Responsive to detecting a failure in a computer system determined by receiving a trap from at least one component integrated in the computer system, a notification to a recipient may be transmitted. A service ticket is created associated with the failure. One or more other problem events occurring during the failure is detected and an indication that the other problem events occurred during the failure is recorded. Notifying the recipient during the failure, of the one or more other problem events, is prevented. Responsive to detecting a resolution of the failure, the service ticket is updated with the other problem events with the indication that the other problem event occurred during the failure.

Contacting remote support (call home) and reporting a catastrophic event with supporting documentation

A task-like user interface is provided for Web-based applications. Preferred embodiments enable users to initiate multiple instances of tasks within a single Web application, where independent state information is retained for each instance. Each user-initiated task also has a prescribed life cycle with a definite start and end. Resources allocated to perform various activities can therefore be released when the activity ends. Optionally, contextual information can be passed to a task upon invocation. Support for persisting a currently-viewable work unit as a user-selectable favorite may optionally be provided.

User task interface in a web application

A computer-implementable method enables a user to customize navigation of User Interface (UI) resources that are displayed on a computer User Interface (UI). A computer receives, from a user, an input of user-created metadata. This user-created metadata is associated with one or more UI resources that are depicted on a UI. In response to a user inputting specific metadata, the computer retrieves one or more UI resources that are associated with the specific metadata that has been input by the user. These retrieved one or more UI resources are displayed on the UI.

User-created metadata for managing interface resources on a user interface

Content aggregation is used to build administration consoles. Preferred embodiments enable providing a solution-based approach to information technology ('IT') administration, whereby content can be flexibly arranged to provide a content view that is adapted for the IT solution deployed in a particular IT environment. In preferred embodiments, portal technology is used for the aggregation framework, and portlets are used for creating content. Alternatively, other approaches such as struts and tiles may be used. Preferred embodiments deploy an administration console as a Web-accessible application, and this console consolidates the administration interfaces for an arbitrary set of management operations, including administration of an arbitrary collection of hardware and/or software resources. Roles/permissions may be used when rendering content for the console, thereby customizing a view to individual end users (or user groups).

Using content aggregation to build administration consoles

Content from multiple remote/legacy consoles is aggregated within a central console to provide a single point-of-access for managing remote resources. Preferred embodiments deploy the central console as a network-accessible application, and this console application communicates with remotely-located console applications (and/or other locally-executing functions) that carry out tasks selected from the central console by an administrator and then return content generated by those tasks for rendering in the central console. The run-time environment used at the central console is not required to match the run-time environment of the remote/legacy consoles.

Federating legacy/remote content into a central network console

Growing community of inventors

Durham, NC, United States of America

Joseph A Bohn