International Business Machines Corporation

Jose R Castano

Donald W Schmidt

Jeffrey Paul Kubala

Leslie W Wyman

Peter Jeremy Relson

Bernard R Pierce

Gary Stuart Puchkoff

Robert R Rogers

Donald Fred Ault

Robert J Maddison

George E Corbin

Bernice E Casey

Gregory Lee Dunlap

Kevin L Godbey

Exemplary embodiments include a system and storage medium for managing computer processing functions in a multi-processor computer environment. The system includes a physical processor, a standard logical processor, an assist logical processor sharing a same logical partition as the standard logical processor, and a single operating system instance associated with the logical partition, the single operating system instance including a switch-to service and a switch-from service. The system also includes a dispatch component managed by the single operating system instance. Upon invoking the switch-to service by standard code, the switch-to service checks to see if an assist logical processor is online and, if so, it updates an integrated assist field of a work element block associated with the task for indicating the task is eligible to be executed on the assist logical processor. The switch-to service also assigns a work queue to the work element block.

Method, system, and storage medium for managing computer processing functions

Exemplary embodiments include a method, system, and storage medium for managing computer processing functions in a multi-processor computer environment that includes a standard logical processor and an assist logical processor, each of which share the same operating system instance within a logical partition. The method includes invoking a switch-to service by standard code. The standard code is running on a standard logical processor and is executing a task. The switch-to service checks to see if an assist logical processor is online, and it if finds one, the switch-to service updates an integrated assist field of a work element block associated with the task and assigns a queue to the work element block. The task is dispatched, in accordance with business rules identified in a system control block, on either of said assist logical processor or said standard logical processor.

User Assistants are software programs that prompt the customer for information about user's current system by examining system files and other sources of data; store information about the user in a repository for later retrieval or for access by other assistants; present customized instructions to the user on actions to take to complete planning, configuration, and management tasks; perform actions on behalf of the user (e.g., run programs, send e-mail requests, ship order forms) and track the user's progress through planning, configuration, and management tasks. The present invention provides customized output to support the implementation of a User Assistant. This output may be documentation, instructional steps, programs, or parameter files. This output is produced by combining product data, user input, and product rules.

Method for providing automated user assistance customized output in the planning, configuration, and management of information systems

User Assistants are software programs that prompt the customer for information about user's current system by examining system files and other sources of data; store information about the user in a repository for later retrieval or for access by other assistants; present customized instructions to the user on actions to take to complete planning, configuration, and management tasks; perform actions on behalf of the user (e.g., run programs, send e-mail requests, ship order forms) and track the user's progress through planning, configuration, and management tasks. The present invention provides customized output to support the implementation of a User Assistant. This output may be documentation, instructional steps, programs, or parameter files. This output is produced by combining product data, user input, and product rules. The current invention allows for cross-product dependencies to be included in the product rules and, thus, embodied in the customized procedures.

Method and an apparatus for providing cross product automated user assistance in the planning, configuration, and management of information systems

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Hopewell Junction, NY, United States of America

Jose R Castano