Cisco Technology, Inc.

Voxeo Corporation

Tropo, Inc.

Jose Maria De Castro, Jr

Wei P Chen

Zhiyu Liu

Xiaopu Zhu

Neil Stratford

Jason Scott Goecke

A communication application server is provided with a unified framework for call control and media control. The framework supports a unified API having class objects and functions conforming to a telephony object model. The class objects are invoked and manipulated by a finite set of commands and an application program essentially issues a series of such commands to operate the communication application server. More particularly, an API server on the communication application server defining a messaging API protocol enables an application script to pass commands remotely to the communication application server to operate it. This allows application scripts to be processed remotely by appropriate scripting engines. In this way, application scripting is decoupled from the operation of the communication application server, which only needs to focus on providing basic communication services.

System and method for telephony and communication services with message-based API

A communication system and method include a server hosting an interactive voice response or self-help application in a Java virtual machine. The communication application is programmed with a unified communication API, which is provided by a unified application framework. The API provides a set of unified class objects for call control and media control. The unified class objects are constructed from class object primitives of individual standards-based Java call control API and media control API. The constructs are a structured and restricted set conforming to the object model of the application and its states. The API has a unified event handler for both call and media controls and dispatches events to the application based on the type of event and the application state of the object model.

Unified framework and method for call control and media control

Growing community of inventors

San Francisco, CA, United States of America

Jose Maria De Castro, Jr