International Business Machines Corporation

Jorge A Arroyo

Stephen Paul Kruger

Patrick Joseph O'Sullivan

Luciano Silva

David U Shorter

Filip J Yeskel

Robert M Szabo

Luciano M P Da Silva

Luciano Martins Pereira Da Silva

Patrick J O'Sullivan

Paul McDaid

Notifying a user about relevant data for opportunities includes obtaining, from a database, opportunities, the opportunities representing a complex record structure in the database, in which each of the opportunities captures a number of fields of metadata, analyzing the metadata associated with the opportunities to identify patterns for the opportunities, identifying, based on the patterns, correlations for the opportunities, and notifying, based on the correlations, the user about relevant data for the opportunities.

Notifying a user about relevant data for opportunities

Notifying a user of an instant message (IM) service about a modification made to an opportunity includes receiving at least one modification to an opportunity stored in a customer relationship management (CRM) system, the opportunity representing a complex record structure in the CRM system, identifying a first user associated with the modification made to the opportunity stored in the CRM system, determining, from a list of users associated with the opportunity, a second user associated with the first user through an IM service, and sending an alert to the second user on the IM service, the alert indicating to the second user the modification made to the opportunity by the first user.

Notifying a user of an instant messaging (IM) service about a modification made to an opportunity

Integrating metadata from applications used for social networking into a customer relationship management (CRM) system includes obtaining, from applications used for social networking, metadata associated with users of the applications, analyzing the metadata from the applications to infer opportunities, relationships for mapping clients, structures, and subject matter experts, and integrating the opportunities, the relationships for mapping the clients, the structures, and the subject matter experts into a CRM system to populate the CRM system.

Integrating metadata from applications used for social networking into a customer relationship management (CRM) system

Modifying a number of opportunities in a customer relationship management (CRM) system includes obtaining, from a CRM system, a number of opportunities, the opportunities representing a complex record structure in the CRM system, in which each of the opportunities captures a number of fields of metadata, comparing the metadata associated with the opportunities with a number of archived opportunity templates to create a comparison, analyzing the comparison to identify a number of patterns for the opportunities, and modifying, based on the number of patterns for the opportunities, the opportunities to create at least one new opportunity.

Modifying a number of opportunities in a customer relationship management (CRM) system

The method includes receiving a target customer relationship management (CRM) opportunity from a social customer relationship management application. The method also includes extracting one or more structural elements from the target CRM opportunity. The method also includes extracting one or more structural attributes of each structural element responsive to extracting the one or more structural elements. The method also includes storing the one or more structural elements and the one or more structural attributes associated with each structural element in a template database. The method also includes creating a template from the one or more structural elements and the structural attributes in the template database.

Social customer relationship management opportunity templating

A computer-implemented method, computer program product, and computing system is provided for the interaction between a CRM system and a instant messaging system. According to an implementation, a computer-implemented method may include identifying, by one or more processors, one or more individuals associated with an opportunity included within a CRM system. The method may also include creating, by the one or more processors, an instant message buddy list group associated with the opportunity. The method may also include populating, by the one or more processors, the instant message buddy list group with at least a portion of the one or more individuals.

Generating instant messaging contacts for customer relationship management systems

The present invention describes a method and system for creating and exposing order status within a supply chain of trading partners having disparate systems. A trading partner exchange (TPE) interfaces with each of the disparate systems and gathers information pertaining to a particular transaction. The information can be made available to an access platform through an access platform interface. Initially, a transaction is reported to the TPE where it is assigned a unique identifier. Subsequent activities pertaining to the transaction which are reported to the TPE by the trading partners can be linked to the unique identifier. By using the access platform, a customer or any trading partner can acquire the status of a particular order from the TPE.

Method and apparatus for creating and exposing order status within a supply chain having disparate systems

The present invention describes a method and system for ensuring data consistency amongst a plurality of disparate computing systems that communicate in order to provide an electronic transactional service. Information or data that is common between various databases associated with each of the disparate systems can be identified and monitored during communication. Once the common data gets modified, the modified data can be converted to a format compatible with all the other databases. All the other databases can then be updated to ensure that the modified data is consistent amongst the databases of the various disparate systems. In one aspect of the invention, adapters interfacing with each disparate computing system can identifications to common data. The adapter can communicate the modification to a central data control point (DCP), which can then update all other databases with the modification. During the update, the DCP can propagate the modification to adapters communicating with the databases of other application vendor product systems.

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Carmel, IN, United States of America

Jorge A Arroyo