Servicenow, Inc.

Jonathan Sparks

Prabodh Saha

Silas Andrew Smith

Bryan Mather Barnard

Venu Gopal Rao Vajjala

William Michael Lisac

Jerrold Henry Jones

A system may involve a communication bus and computational instances configured for communication with one another by way of the communication bus. The system is configured to: (i) receive, by a first computational instance, a first communication request, wherein the first communication request specifies first attributes; (ii) store, in a first persistent storage, the first attributes; (iii) generate a second communication request that specifies second attributes; (iv) transmit, by the first computational instance and to a second computational instance by way of the communication bus, the second communication request; (v) receive, by the second computational instance, the second communication request; (vi) store, in a second persistent storage, the second attributes; (vii) generate a third communication request that specifies third attributes; and (viii) transmit, by the second computational instance and to a third computational instance by way of the communication bus, the third communication request.

Integrated operational communications between computational instances of a remote network management platform

An embodiment includes a computational instance managing a managed network of computing devices, some communicating by proprietary protocol, and comprising a database storing representations of the computing devices and one or more sets of program logic configured to support the proprietary protocol, as well as one or more server devices configured to: receive, from an edge gateway software application, a request identifying a particular computing device on the managed network that communicates by the proprietary protocol; based on this request, select a set of the program logic configured to support the proprietary protocol; transmit a representation of the program logic, receipt of which is configured to cause the edge gateway software application to execute the set of program logic and obtain thereby configuration and state information from the particular computing device; receive, from the edge gateway software application, the configuration and state information; and store the configuration and state information.

Discovery and management of devices

Growing community of inventors

San Diego, CA, United States of America

Jonathan Sparks