Servicenow, Inc.

Jonathan Richard Crane

Praveen Minnikaran Damodaran

Eric Schroeder

Binny Bhatnagar

Manjeet Singh

Senthil Rajavallipuram Meenakshisundaram

An example embodiment involves rules related to repairing software programs, wherein the rules associate indications of software program failures with repair applications that are configured to correct the software program failures. One or more processors are configured to: (i) receive, by a predictive model, a representation of an execution history of a particular software program, wherein the predictive model has been trained on a corpus of execution histories of the software programs; (ii) generate, by the predictive model and from the execution history, a failure prediction for the particular software program; (iii) receive, by an automated repair controller application, the failure prediction from the predictive model; (iv) based on applying the rules to the failure prediction, determine, by the automated repair controller application, a repair application from the repair applications; and (v) cause, by the automated repair controller application, the repair application to be executed within the network.

Detection and correction of robotic process automation failures

An example embodiment involves persistent storage defining a first configuration item representing an application deployed within a network, a second configuration item representing a software program that is deployable within the network, and a relationship between the first configuration item and the second configuration item. One or more processors may be configured to: (i) receive an indication that a change has been applied to the application or has been arranged to be applied to the application; (ii) identify the relationship between the first configuration item and the second configuration item; (iii) based on the relationship between the first configuration item and the second configuration item, determine that the change can affect operation of the software program; and (iv) in response to determining that the change can affect operation of the software program, provide a notification of the change to an agent associated with the software program.

Proactive notifications for robotic process automation

A method includes transmitting, from a service platform customer instance, first data associated with a document to a first user device. The method further includes transmitting, from the service platform customer instance, second data associated with the document to a second user device. The method further includes receiving, at the service platform customer instance, a request from the first user device a request to make a change to the document from the first user device. The method further includes transmitting, from the service platform customer instance to the second user device, a request for permission to make the change. The method further includes updating, at the service platform customer instance, the document based on the change in response to receiving permission to make the change from the second user device.

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San Diego, CA, United States of America

Jonathan Richard Crane