T-mobile Usa, Inc.

Jonathan Regalado

Sheetal Guttigoli

Dustin Martinka

Kirk W McGettigan

Timothy Shelton

Boua Lor

Brandon Shurick

A contact may select to use a biometric input to access help and services related to the contact. On a portable computing device, a user may contact a help service. The help service contact address may be known and an app may execute if the contact attempts to communicate with the contact address. The app may receive the biometric data, compare it to known biometric data for the user and determine if the received biometric data is sufficiently close to the stored biometric data, the communication may be forwarded to a help or service agent.

Biometric access to service providers

System and method of intelligent application diagnostics of a user device (UD). Upon every first time period, the key performance indicators (KPI's) of the processes running on the UD are determined. The top predetermined number (N) of processes that are using the most computing resources are filtered and their KPI's are stored in a local memory. The KPI's of the remaining processes are discarded. This process is repeated at every first time period. At every second time period, the filtered KPI's of every iteration of the first time period are retrieved from the local memory and sent to a remote monitoring server for analysis and storage. The filtered metrics are removed from the local memory.

Intelligent application diagnostics

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Bothell, WA, United States of America

Jonathan Regalado