Amazon Technologies, Inc.

Jonathan Leonard Da Silva

Christo Frank Devaraj

Kathryn L Parker

Ryan Christopher Rapp

David Michael Rowell

Douglas Vincent O'Dell

Ian Michael Menzies

Ian W Freed

Prasanna Subash

Approaches provide for generating an introductory text message to be delivered to a recipient when a voice-enabled communications device is used to send a message to the recipient for a first time. For example, audio input data that includes an instruction to send a text message can be received and an application can analyze the audio input data to determine an instruction to send a text message, a message body, and an intended recipient of the text message. The application can determine whether a text message has previously been sent to the intended recipient using the voice-enabled communications device or another device associated with the customer's account. In the situation where a text message has been sent, a text message is generated that includes the message body and the application causes the text message to be sent to the intended recipient. In the situation where it is determined that this is the first time a text message is being sent to the intended recipient using the voice-enabled communications device or another device associated with the customer's account, an introductory text message is generated and the application causes the introductory text message and the text message that includes the message body to be sent to the intended recipient.

Automated messaging

Improved systems and methods for remote support for computing devices are provided in which live support sessions may be recorded for later playback. When these recorded support sessions are replayed, the control inputs generated during the original support session may be delivered to the user computing device to perform the same operations as in the original support session.

Recording and replay of support sessions for computing devices

Growing community of inventors

Seattle, WA, United States of America

Jonathan Leonard Da Silva