Capital One Services, LLC

Jonathan Ji-Ching Lee

Japan Bhatt

Vijaya Pasam

Bhuvaneswari Balasubramanian

Spencer Pierce Martin

Maten Mathew Navarifar

A system includes one or more memory devices storing instructions, and one or more processors configured to execute the instructions to perform steps of a method for automatic communication failure recovery. The system may receive customer data associated with a customer and generate a message based on the customer data. The system may transmit the message to the customer and upon determining that the customer has failed to engage the message within a predetermined amount of time, the system may monitor an application service to detect when the customer logs in and then generate a communication link between a CSR terminal and the customer's device and cause a communication interface within the application to launch on the customer's device.

Growing community of inventors

Frisco, TX, United States of America

Jonathan Ji-Ching Lee