United Services Automobile Association (usaa)

Jonathan Edward Neuse

Thomas Bret Buckingham

Debra Randall Casillas

Stephen Seyler Aultman

Joseph James Albert Campbell

Sara Teresa Alonzo

Karen Marie Moritz

Zakery Layne Johnson

Maland Keith Mortensen

Gabriel Carlos Fernandez

Bryan J Osterkamp

Brian Christopher Hawes

Orlando Coleman

Brady Justice

Sean Thomas

Michael Slaugh

Sumita T Jonak

Christopher Thomas Wilkinson

Wayne Maurice Hartman

Anthony Scott Farnsworth

Peter Steuart Babcock

Andrew Jerome Higgins

Lindsay Young

Nathan Fillinger

Justin Ray White

Peter Bradley Sheeran

Angel Ninette Cade

Michael Frank Morris

Hudson Reid Jameson

Karen M Moritz

A workflow management system can be used to determine whether a set of transaction events have been properly processed according to a business process rule. A business process rule includes a set of transaction events setup in accordance with a government regulation or an internal company process. An event data may include information associated with a transaction event. A workflow management system includes a workflow management server that receives cryptographically signed transaction event data from one or more additional servers so that the workflow management server can determine whether the received transaction event data comprises a complete or an incomplete transaction.

Auditable system for event tracking

A computer-implemented method includes identifying behavioral characteristics of a user related to operation of a computing device prior to an online account session. The method includes comparing the behavioral characteristics to a behavioral profile previously developed based on prior behavioral characteristics of the user, and determining an appropriate mark difficulty level based on a variation between the behavioral characteristics and the behavioral profile. The method includes selecting, from a plurality of prompts stored in a prompt database, a prompt that comprises instructions to draw a mark having the appropriate mark difficulty level, where other prompts of the plurality of prompts comprise instructions to draw other marks different from the mark, and providing the prompt to the user as part of a logon process for the online account session.

Behavioral profiling method and system to authenticate a user

A method for electronically utilizing content in a communication between a customer and a customer representative is provided. An audible conversation between a customer and a service representative is captured. At least a portion of the audible conversation is converted into computer searchable data. The computer searchable data is analyzed during the audible conversation to identify relevant meta tags previously stored in a data repository or generated during the audible conversation. Each meta tag is associated with the customer. Each meta tag provides a contextual item determined from at least a portion of one of a current or previous conversation with the customer. A meta tag determined to be relevant to the current conversation between the service representative and the customer is displayed in real time to the service representative currently conversing with the customer.

Systems and methods to utilize text representations of conversations

Implementations of the present disclosure are directed to providing remote access to electronic documents stored in a server system using a virtual secure room, and include actions of authenticating a user at least partially based on credentials of the user, at least partially in response to authenticating the user, providing a secure connection between a computing device of the user and the server system, transmitting at least one electronic document for display to the user on the computing device, monitoring the user, while the at least one electronic document is displayed to the user on the computing device, and selectively closing the secure connection in response to one or more of at least one activity and at least one state of the user.

Virtual secure rooms

Implementations of the present disclosure are directed to providing remote access to electronic documents stored in a server system using a virtual secure room, and include actions of authenticating a user at least partially based on credentials the user, at least partially in response to authenticating the user, providing a secure connection between a computing device of the user and the server system, transmitting at least one electronic document for display to the user on the computing device, monitoring the user, while the at least one electronic document is displayed to the user on the computing device, and selectively closing the secure connection in response to one or more of at least one activity and at least one state of the user.

Systems and methods for remote interactive inspection services may comprise receiving a communication associated with a property from a mobile device. In response to the communication, an audio-visual remote presence connection may be established with the mobile device. Video of a portion of the property may be portrayed via the audio-visual remote presence connection. Authentication data may be transmitted. The authentication data may be configured to enable access to a lockbox located at the property.

Method and system for interactive remote inspection services

A computer-implemented method includes selecting a prompt from a plurality of prompts stored in a prompt database, wherein the prompt comprises instructions to draw a mark, and wherein other prompts of the plurality of prompts comprise instructions to draw other marks different from the mark. The method also includes the steps of providing the prompt to a user as part of a logon process for an online account session, identifying behavioral characteristics of the user while the user draws the mark, comparing the behavioral characteristics to a behavioral profile previously developed based on prior behavioral characteristics of the user, and providing access to the online account session in response to determining that a variation between the behavioral characteristics and the behavioral profile is within a threshold.

Growing community of inventors

Helotes, TX, United States of America

Jonathan Edward Neuse