Computer Associates Think, Inc.

Ca, Inc.

Jonathan Caron

Scott Ball

Timothy Pirozzi

David K Taylor

Joseph Greenwald

Christopher A Buia

Jerome S Simms

Jun He

Patrick A Bosa

David T Taylor

Various embodiments herein include at least one of systems, methods, and software to detect and reduce messages from network entity management clients that are not utilized by a network management system. Once identified, the network management system may send a command to the network entity management clients to no longer send particular message types to the network management system. The network management system may also, or alternatively, be configured to take no action when such messages are subsequently received.

Detection and reduction of excessive SNMP traffic

Various embodiments herein include at least one of systems, methods, and software to detect and reduce messages from network entity management clients that are not utilized by a network management system. Once identified, the network management system may send a command to the network entity management clients to no longer send particular message types to the network management system. The network management system may also, or alternatively configured to take no action when such messages are subsequently received.

A network management system includes a fault diagnosis engine, a topology mapper, an impact analyzer and a help desk system. The topology mapper includes a discovery module, a memory, and a presentation module. The discovery module is constructed and arranged to discover network elements in a communications network. The memory constructed and arranged to store topology data received from the discovery module. The presentation module constructed and arranged to present data related to topology of the communication network.

Systems and methods for constructing multi-layer topological models of computer networks

A network management system includes a fault diagnosis system, a topology mapper, an impact analyzer and a help desk system. The a help desk system includes a user interaction module, and a fault diagnosis interaction module. The user interaction module is constructed and arranged to automatically communicate with a user. The fault diagnosis interaction module is constructed and arranged to communicate with a fault diagnosis system.

Help desk systems and methods for use with communications networks

A network management system () includes a fault diagnosis system () connectable to a communications network (). The fault diagnosis system includes a fault object factory, a path determination module, and a fault diagnosis engine. The fault object factory is constructed and arranged to receive fault data and create fault objects. The path determination module is constructed to determine, in a communications network, a path related to the fault data. The fault diagnosis engine is constructed to perform, using the determined path, a fault analysis on the fault data to diagnose a fault related to the communications network. The network management may also include a help desk system (), a topology mapper () or an impact analyzer ().

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Nottingham, NH, United States of America

Jonathan Caron