Capital One Services, LLC

Jonatan Yucra Rodriguez

Vu Nguyen

Joshua S Edwards

Adam Vukich

David Gabriele

Abdelkader M'Hamed Benkreira

Jennifer Chu

Mykhaylo Bulgakov

Ljubica Chatman

Andrea Montealegre

Jose Moreno

Andrew Veenstra

Jonathan Guan

Alexander Golovanov

Sahil Verma

Abdelkadar M'Hamed Benkreira

Disclosed embodiments may include a method that includes receiving profile data associated with a user, the profile data comprising a first phone number, receiving browsing data from a user device associated with the user, storing the browsing data with a store time, receiving a phone call from the first phone number at a call time, identifying the user from the first phone number, retrieving the browsing data, determining whether the store time is within a time threshold of the call time and whether the browsing data comprises trigger data. When the browsing data comprises the trigger data and the store time is within the time threshold of the call time, generate a customized audio IVR menu based on the browsing data and present the customized audio IVR menu to the user over the phone call.

Systems and methods for generating customized customer service menu

In some implementations, a terminal device may obtain exchange information associated with an exchange initiated at the terminal device. The exchange information may identify a medium used in the exchange. The terminal device may be configured to present a terminal-side user interface for performing a signing operation of the exchange. The terminal device may selectively obtain user information associated with the medium used in the exchange. The user information may identify a user device associated with the medium. The terminal device may transmit, to the user device and based on obtaining the user information, presentation information that identifies content for a user-side user interface for performing the signing operation at the user device. The terminal device may receive, from the user device, signing information associated with a performance of the signing operation at the user device via the user-side user interface.

Offloading a signing operation on a user device

A device attempts to access a resource that requires a multi-factor authentication (MFA), and receives, from an MFA server device, a challenge form. The device performs natural language processing on the challenge form to determine a first location of an input for a security code and a second location of a verify button. The device provides, to an email server device, a request to access emails associated with a user of the device, and receives access to multiple emails associated with the user. The device processes the multiple emails to identify an MFA email in the multiple emails, and identifies a security code in the MFA email. The device provides the security code at the first location, and selects the verify button at the second location. The device provides the security code to the MFA server device, and receives information indicating whether the device is authenticated.

Utilizing natural language processing to automatically perform multi-factor authentication

In some implementations, a server device may receive, from a client device, a login credential associated with a user and a request to access a resource. The server device may identify a confidant associated with the user and a confidant device associated with the confidant, wherein the confidant device is different from a user device associated with the user. The server device may transmit, to the confidant device, a request to verify an identity of the user. The server device may determine whether a verification of the identity of the user is received from the confidant device. The server device may grant or deny access to the resource based on determining whether the verification of the identity of the user is received from the confidant device.

Multi-factor authentication using confidant verification of user identity

The present disclosure describes image analysis techniques that identify the source of a document. Once the source of the document is determined, the image analysis may locate one or more anchor fields in the document. The anchor fields may identify one or more additional fields that contain time-sensitive data and/or information. The image analysis performed herein may identify the time-sensitive data and/or information and process the data and/or information to schedule due dates and reminders.

Image analysis to mine document information

A physical card may include a substantially planar body that may include a front surface, a back surface, and one or more side surfaces. The front surface may include a background formed primarily in a first color, and a plurality of embossed characters each having one or more front surfaces aligned substantially in parallel relative to the background. The plurality of embossed characters may include one or more side surfaces extending from the background at a lower edge to the front surface at an upper edge, wherein the one or more front surfaces of at least a first embossed character of the plurality of embossed characters are formed primarily in a second color different from the first color and the one or more side surfaces of at least the first embossed character are formed primarily in the first color to limit a viewing angle of the plurality of embossed characters.

Physical card with embossed characters for improved security

In some implementations, a device may detect loading of a first web page associated with a domain, and may create an inline frame element that references a second web page associated with the domain. The second web page may require an authenticated user session to access particular content of the second web page. The device may insert the inline frame element into code for the first web page, and may transmit a request for the second web page based on inserting the inline frame element into the code for the first web page. The device may receive a response to the request for the second web page, and may determine whether there is an authenticated user session for the domain based on the response. The device may selectively perform an action based on determining whether there is an authenticated user session for the domain.

Determining whether an authenticated user session is active for a domain

Methods, media and systems for screening content for malicious content in a web browser are disclosed. Document object model (DOM) elements are retrieved from the content displayed in the web browser. A link to visit a web site included in the DOM elements is identified. The identified link is compared to a list of permitted sources. Information is scanned to determine whether the information matches records of content transmitted by a primary source among the permitted sources. An alert is generated after determining a mismatch between the information in the DOM elements and records of content transmitted by the primary source.

Methods, media, and systems for screening malicious content from a web browser

A system may comprise one or more processors, a memory in communication with the one or more processors, and storing instructions, that when executed by the one or more processors, are configured to cause the system to perform a method for decrypting an encrypted message. The method may include providing an encrypted code to a first user, receiving one or more first images comprising the encrypted code from a first user device associated with the first user. The method may include determining whether the first user device is a trusted device for the encrypted code. The method may include mapping the encrypted code to a first sequence of alphanumeric characters associated with the encrypted code. The method may include providing the first decrypted code comprising the first sequence of alphanumeric characters to the first user device for display in augmented reality proximate the encrypted code.

Systems and methods for selectively decrypting an encrypted code using augmented reality

An exemplary system, method, and computer-accessible medium for providing a financial account recommendation to person(s) can include receiving a transaction history for the person(s) associated with a first financial account, determining first rewards information based on the transaction history, accessing database(s) containing rewards rates for a plurality of second financial accounts, determining second rewards information for a particular second financial account of the plurality of second financial accounts based on the transaction history, and providing the financial account recommendation to the person(s) to one of (i) keep the first financial account or (ii) switch to the second financial account based on a comparison of the first rewards information to the second rewards information.

System, method and computer-accessible medium for providing financial account recommendation based on use of benefit

Disclosed are methods, systems, and non-transitory computer-readable medium for redirecting a user. For instance, the method may include: determining whether a there is a presence of one or combinations of: a particular webpage of a third party website and particular DOM element(s); performing a first DOM analysis on the particular webpage to extract an entity and first data from at least one of the particular DOM element(s); determining whether an entity website is mapped based on the entity and a mapping of entities to entity websites; performing a navigation process to interact with the entity website and extract second data; and performing a comparison analysis on the first data and the second data to determine whether at least one difference is present.

Growing community of inventors

San Francisco, CA, United States of America

Jonatan Yucra Rodriguez