Salesforce, Inc.

Slack Technologies, Inc.

Jon Katzur

Andrew S Morrison

John Gallagher

Japinder Singh

Jerry Talton

An apparatus, method and computer program product may be provided for updating a graph-based knowledge representation data structure using one or more conversation segments. Updating a graph-based knowledge representation data structure may include receiving a conversation segment. The conversation segment may comprise one or more group-based communication messages and one or more sending user identifiers of the one or more group-based communication messages. Updating a graph-based knowledge representation data structure may further include identifying the one or more sending user identifiers of each group-based communication message of the conversation segment. Updating a graph-based knowledge representation data structure may further include determining one or more user identifiers of the sending user identifiers that satisfy conversation participation criteria. Updating a graph-based knowledge representation data structure may further include updating a user to user link score associated with each user identifier pair of the one or more user identifiers according to conversation segment-based user to user link score update criteria.

Method, apparatus, and computer program product for categorizing multiple group-based communication messages

The example embodiments provided relate to a group-based communication system configured to categorize multiple communication messages in a workspace by determining one or more conversation primitive identifiers for each of the multiple communication messages. In some examples, the group-based communication system may group each of the multiple communication messages into one or more conversation segments based on the one or more conversation primitive identifiers.

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San Francisco, CA, United States of America

Jon Katzur