At&t Intellectual Property I, LP

Other

Sbc Knowledge Ventures, L.p.

Jon Harris

Jonathan A Paden

Bobby Sams

Scott Newman

Kurt M Joseph

Doug Bruun

Stanford Emery Pennington, Jr

Antonio Green

Paul L Dent

Donna McCaffrey

A method includes receiving a call from a primary interactive voice response (IVR) system at a load-balancing IVR system. The primary IVR system routes a first percentage of calls to routing logic and a second percentage of calls to the load-balancing IVR system. A telephony system is selected from among a plurality of telephony systems based on agent availability data associated with call center sites of the plurality of telephony systems. The method includes routing the call to a routing protocol component of the routing logic, where the routing protocol component routes the call to a call center of the selected telephony system.

Dynamic load balancing between multiple locations with different telephony system

A method for resetting Internet access account passwords can include the step of connecting a user with an interactive voice response system (IVR). At least one access account associated with the user can be determined. The IVR can validate that the user is authorized to access the access account. The IVR can then cause a password associated with the at least one access account to be reset. The IVR can also present the reset password to the user.

Automated password reset via an interactive voice response system

A network management system () has a communications interface (), a memory (), and a controller (). The controller is programmed to retrieve () a plurality of call detail records (CDRs), reconstruct () call paths from attributes in the plurality of CDRs, and generate () extended CDRs from reconstructed call paths.

Method and apparatus for reconstructing call paths in multiple telephony sessions

A system and method for dynamic load balancing between telephony systems are provided. The system includes an input to receive a call from a primary interactive voice response (IVR) system. The system also includes an IVR unit responsive to the call to receive input from a caller. The system also includes logic to select a telephony system from among a plurality of telephony systems based on the input from the caller and based on agent availability data of the plurality of telephony systems. The system further includes at least one output to send the received call for allocation to a call center site of the selected telephony system based on a routing protocol associated with the selected telephony system.

An automated IVR apparatus for notifying entities of customer-specific information. An automated IVR application that enables subscribers to check the status of their DSL line and to report problems in real time. A 'Service Restoration Callback' application enables a service provider to automatically contact a customer via telephone when service is restored after an outage. The customer can configure parameters concerning the received callback. An outage detection module checks all available systems for the status of a customer's service on a real-time, customer-by-customer, call-for-call basis.

System and method for automatically notifying a customer via phone of service restoration

A method for resetting access account passwords using an interactive voice response system (IVR) can include the step of the IVR receiving a user request to reset a password. Account identification data can be acquired. The acquired data can be matched to account information stored in at least one compartmentalized system. The matching can identify at least one access account for which the user request applies. The IVR can also receive account verification data and compare this data with data stored within the compartmentalized system associated with the identified access account. Based upon results of this comparison, the IVR can reset the password stored within the compartmentalized system. The IVR can be configured to reset passwords for several compartmentalized systems.

Resetting access account passwords of a multitude of compartmentalized systems

An allocation component allocates its received calls among a plurality of telephony systems including a first telephony system and a second telephony system. A first routing protocol (RP) component distributes those of the calls allocated to the first telephony system among a first plurality of call center sites. A second RP component distributes those of the calls allocated to the second telephony system among a second plurality of call center sites. A load-balancing Interactive Voice Response (IVR) system dynamically distributes its received calls between the plurality of telephony systems based on agent availability data associated with the first and second plurality of call center sites and the second plurality of call center sites. A primary IVR receives a plurality of calls and routes a first percentage thereof to the allocation component and a second percentage thereof to the load-balancing IVR system.

A trigger shield sandwiches the trigger guard and trigger of a weapon between a base plate and a cover plate to prevent accidental discharge of the weapon. The base plate is slotted and a slide plate is slideably mounted in the slot. A pair of upstanding posts are mounted to the slide plate. A trigger guard is positioned between the upstanding posts when the device is in use. The slideability of the posts enables the structure to accommodate trigger guards of many differing sizes and shapes. A locking device has a ratchet mechanism that enables quick attachment of the cover plate to the base plate, and a safety device prevents inadvertant or accidental release of the locking device. A quick release device enables quick separation of the cover and base plates when access to the trigger of the weapon is required, but the operation of the quick release device is not obvious to a child or other individual unfamiliar with such operation.

Trigger shield

A trigger shield sandwiches the trigger guard and trigger of a weapon between a base plate and a cover plate to prevent accidental discharge of the weapon. In a first embodiment, a plurality of posts tipped by resilient barbs interconnect the base and cover plates in sandwiching relation to the trigger guard and the plates cannot be separated until the barbs are compressed. A release plate for compressing the barbs is placed into overlying relation to the cover plate and the release and cover plates are then removed as a unit to remove the trigger shield from the weapon. In a second embodiment, the cover plates of a weapon handle are pivotally mounted to the handle so that they can pivot into shielding relation to the trigger guard. In a third embodiment, a single post has a first straight part that extends through apertures formed in the base and cover plates and includes a second part that flares out and locks in a cam over center configuration to prevent facile retraction. A fourth embodiment employs a construction remniscent of a nail clipper, a fifth provides multiple posts on the base plate to make it more versatile, and the sixth embodiment includes extension plates that change the effective size of the base and cover plates so that trigger guards of differing sizes may be shielded.

Growing community of inventors

Little Elm, TX, United States of America

Jon Harris