International Business Machines Corporation

John T Robertson

David Paul Moore

Zoran Radenkovic

Anthony B Ferguson

Scott M Andrews

An electronically authenticated internet voice connection can be initiated on an institution's website. Authentication of the customer's identity can be determined based upon already established credentials, such as a username and password. Upon verifying the identity of the customer, the institution's web server can generate and transmit a unique identifier to the customer's browser. The unique identifier can be an encrypted identifier used to authenticate the customer when establishing a subsequent voice connection.

Establishing electronically authenticated internet voice connections

A mechanism for the deployment of asynchronous agentless agent functionality in clustered environments. An agentless agent execution node in an agentless agent execution node cluster receives a context message comprising an asynchronous operation request and an execution context from a messaging service. The agent node determines if an entry for the execution context exists in an execution context state table of the agent node. If no entry exists, the agent node creates an execution context entry in the execution context state table of the agent node. The agent node retrieves an asynchronous code module associated with the asynchronous operation from a central repository. The asynchronous code module is then executed on a managed resource to detect asynchronous code events occurring on the managed resource. When asynchronous code events are detected at the managed resource, the agent node sends a message comprising the asynchronous code events to a management server.

Deployment of asynchronous agentless agent functionality in clustered environments

Embodiments of the present invention provide a method, system and computer program product for de-centralized nodal failover handling in a high availability computing architecture. The system can include multiple different nodes coupled to one another in a cluster over a computer communications network including an initial lead node and remaining auxiliary nodes. The system further can include a messaging service coupled to each of the nodes and nodal failover handling logic coupled to each of the nodes and to the messaging service. The logic can include program code enabled to periodically receive heartbeat messages from the messaging service for the initial lead node and to subsequently detect a lapse in the heartbeat messages, to post within a message to the messaging service a request to become a replacement lead node in response to detecting the lapse in the heartbeat messages, and to periodically post heartbeat messages to the messaging service as the replacement lead node for the initial lead node.

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Broadbeach, Australia

John T Robertson