Grape Technology Group, Inc.

Other

G&h Technology, Inc.

Metro One Telecommunications, Inc.

John S Miller

Timothy A Timmins

Christopher Alan Huey

Nathan Bryant Baker

Michael K Van Brunt

Philip A Ljubicich

Karen L Johnson

John D Richartz

James R Miller

Hugh M Hyatt

Gary E Henry

John D McKinnon

Francis N Maloney

A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services may include, e.g., private directory and calendar data synchronization, identity pre-validation, etc. To personalize the services, at least one profile record associated with the user which may specify, among others, the devices used by the user to communicate with the information/call center, and preferred information/call center to which an information assistance call is routed. Accordingly, services and service features provided to the user may be tailored for use with the specified devices. Security measures may also be instituted in the profile record to restrict use of certain services and service features.

Technique for effectively providing personalized communications and information assistance services

A method for providing a communication assistance service by a communication assistance service provider includes receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person and receiving from the first person identifying information associated with the second person. A profile of the second person is retrieved including at least one contact information and at least one contact preference associated with the contact information. Communication is provided between the first person and the second person in accordance with the contact preferences.

Technique for assisting a user with information services at an information/call center

In accordance with the present invention, when a user makes an information assistance call to an information/call center requesting a listing, the user can make arrangements for various services relating to the requested listing in the same call. These services may be presented to an operator as options, and in turn presented to the user for selection. However, the options undesired by the user, based on personal preferences stored in a personal profile, or unsupported by the telephone service to which the user subscribes are not presented to the operator and thus not made available to the user. If the user is interested in any of the available options, the operator accesses the selected option and makes an appropriate arrangement for the underlying service for the user.

Technique for selective presentation of information in response to a request for information assistance service

To provide a personalized voice email service, data pertaining to one or more of a user's email accounts, e.g., email addresses and account access data, is maintained in a folder by an information assistance service, which is unaffiliated with the email service providers (e.g., AOL, Hotmail, etc.) maintaining the user's email accounts. When the user calls the information assistance service, the user's folder is retrieved. The user's email accounts may be accessed on behalf of the user based on the email addresses and account access data in the user's folder. An information assistance provider including, e.g., an operator and/or a voice server, may present information concerning the email messages received in the user's email accounts in different manners. For example, the information assistance provider may report to the user selected email messages that satisfy one or more predetermined criteria, e.g., only those email messages which have been received since the last time the user called the information assistance service. Header information (e.g., sender/address, subject, etc.) concerning the selected email messages may be announced to the user. At the user's request, the information assistance provider may open and read a email message to the user. The user may then send a reply email message, or forward the email message to other recipients.

Technique for providing a personalized electronic messaging service through an information assistance provider

To facilitate managing his/her email through a Voice E-mail&#x2122; service, a user is allowed to select one or more sets of commands, with which he/she is familiar or prefers, to be emulated when the user interacts with the service. With this selection in place, when a user communicates with an information assistance provider to access the service, the user is identified and the email data and data concerning the selected commands associated with the user are retrieved. The user may then manage the email data using the selected commands during the service.

Technique for emulating an instruction set in providing electronic messaging service through an information assistance provider

A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing individual listing information items on a restrictive basis, caller identification service, etc. To personalize the services, at least one profile record associated with the user is used which specifies the subscribed services and the preferred ways of receiving information. For example, the profile may specify use of a special skilled operator, personal interests, methods of delivery of targeted information to the user, etc.

Technique for effectively providing a personalized information assistance service

To personalize a voice information delivery service, e.g., directory assistance, a voice email service, stock quotation service and other information assistance services, a user is afforded an option to customize automated voices/speeches to deliver information to him/her. The automated voices/speeches may be customized for different services and functions, and/or in terms of urgency, context, etc. of the information to be voice-delivered. In an illustrative embodiment, the user's voice preferences for voice information deliveries are recorded in a user profile, which are represented by sets of speech characterizing parameters, respectively, based on which a text-to-speech (TTS) engine reads given text information to the user in the corresponding preferred voices/speeches.

Personalized voice applications in an information assistance service

A service providing information assistance may maintain for a subscriber contacts folders comprising private directories of the subscriber, and a personal profile containing the subscriber's preferences. When a user calls the service to attempt to communicate with a desired party through the service, the service can ascertain whether the desired party has a personal profile and/or a contacts folder associated with him/her. If so, the caller is allowed to communicate with the desired party on the terms and conditions defined by the desired party in his/her personal profile and/or contacts folder. For instance, the desired party may have defined therein who should be allowed to contact him/her, when he/she should be contacted, by what communication means, and whether the caller can be told any of the desired party's communication addresses (e.g., telephone number, email address, etc.).

The phone number used by a caller accessing a telecommunication service is derived. For example, this phone number may be used to look up in a first database the name of the user registered with the service, and in a second database the name of the subscriber assigned the phone number. If the two names correspond, the caller is provided with the telecommunication service. Otherwise, a fraud has been detected and various consequences may be visited upon the caller or the user. Some of these consequences include denying use of the service, charging the caller extra for use of the service, etc.

Technique for controlling fraudulent use of a telecommunication service including information assistance

Electrostatic discharge (ESD) sensing apparatus for testing and displaying extremely high frequency discharges. The apparatus incorporates a surface mounted current shunt in the form of a thin foil or film of less than one skin depth thickness at the frequency of interest. This is sandwiched between a coaxial connector base plate and a ground plane mounting plate. The foil or film is symmetrically oriented about the axis of the connector at a central opening in the mounting plate. A discharge path is provided through the opening to the foil and, on the other side, through a small resistor to the central conductor of the coaxial connector which may be connected to a measuring or display apparatus for a complete test system. A calibration unit includes a plurality of sensing devices configured for different cutoff frequencies and levels of discharge pulses.

Radial planar current detection device having an extended frequency

A non-intrusive, annular, broad range current sensor is located about the transmission line at the shorting location of the shielding device. Effectiveness of the shielding of the device can be readily determined for any particular predetermined frequency or range of frequencies by noting the current sensor readings and output voltage. That is, the lower the output voltage/sensor voltage readings in the test frequency range, the higher the shielding effectiveness of the device.

Coaxial test fixture for determining shielding effectiveness of a device

A current detection device has an annular dielectric substrate with a thin (e.g., less than one skin depth at maximum frequency) resistive foil laid down on the substrate outer surface and extending completely thereabout. Annular metal rims are affixed to the substrate edges respectively contacting the metal foil or film. A conductive strip of appropriate dimensions is received onto the outer edges of the metal rims and extends about the complete circumference of the rims. A resistive material is used to secure the conductive strip to the edges of the rims so that the entire resistance of the strip and resistance material exceeds that of the sensing metal foil to prevent shorting out of the foil.

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Canby, OR, United States of America

John S Miller