Other

Foundever Operating Corporation

John Romania

David Spencer Pearson

Stephen Berdy

Richard Sadowski

J Shelton Hook, Jr

Joseph Flaska

Eric G Palacio

J Brooke Aker

Martin Hendrickse

James P Somers

Ryan R Cannon

Matthew Peter Christensen

Donald Young, Iii

John Kruper

Al Ryan Santiago

John Farley

Disclosed are systems and methods that enable robust, universal authentication and network access control capabilities for networks having a variety of computing device types and end users that access and operate on the network. The systems permit verification of end user identity, confirmation that computing devices have sufficient resources to reliably operate on the network, and configuration of computing devices with required software applications. The systems and methods further enable real-time, intelligent monitoring of the tasks and functions performed by system end users. The systems provide an immersive experience that allows end users to teleport into the environment of other end users, including viewing another end user's computer desktop, listening to ongoing telephone conversations, viewing and analyzing contemporaneous images or video of an end user and the end user's work environment, and interacting with the end user to provide precision coaching and assistance.

Systems and methods for intelligent monitoring

Disclosed are system and methods for digitally capturing, labeling, and analyzing data representing shared experiences between a service provider and a customer. The shared experience data is used to identify, test, and implement value-added improvements, enhancements, and augmentations to the shared experience and to monitor and ensure the quality of customer service. The improvements can be implemented as customer service process modifications, precision learning and targeted coaching for agents rendering customer service, process compliance monitoring, and as knowledge curation for a knowledge bot software application that facilitates automation of tasks and provides a natural language interface for accessing historical knowledge bases and solutions.

Systems and methods for digital analysis, test, and improvement of customer experience

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Tampa, FL, United States of America

John Romania