United Services Automobile Association (usaa)

Other

John Raymond Harris

Joshua Samuel Leonard

Charles Lee Oakes, Iii

Justin Dax Haslam

Thomas Bret Buckingham

Vijay Jayapalan

Maland Keith Mortensen

Minya Liang

Eric J Smith

Zakery Layne Johnson

Anthony Scott Farnsworth

Ross Andrew Thiele

David Alexander Lilley

Yuibi Fujimoto

Robert Wilson Barner

Michael Justin Cairns

Robert Bruno Pace, Jr

Joshua S Kerr

Kevin Kenneth Fiedler

Michael Wayne Lester

Hoang Trung Vo

Rochelle Ann Tijerina

Kevin Kenneth Fielder

Jason Q Scutt

Marvin Bradford Hardy, Jr

David George Klingensmith, Sr

A lighting control assembly includes a solar collector that is integrated into a roof of a building to collect sunlight. A light transmission unit is integrated into the building to receive the sunlight from the solar collector. A control panel is attached to the building to receive the sunlight from the light transmission unit. A plurality of switch receivers is each integrated into the building. Each of the switch receivers receives the sunlight and artificial light from the light transmission unit. A plurality of switches is each positioned in a respective room of the building and the switch receiver associated with a respective one of the switches is actuated into the on condition when the respective switch is turned on. A plurality of light fixtures is mounted in a respective room in the building for illuminating the respective room when a respective switch receiver is actuated into the on condition.

Lighting control assembly

Methods and systems for multiple channel authentication are described. In one embodiment, a request for an interaction is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the request may be routed to a representative based on the contextual information to continue the exchange.

Methods and systems for multiple channel authentication

A call processing system and method for processing calls from high volume callers. A frequency of call activity is monitored for callers to determine reception of a call from a high frequency caller. When a call is received from such a caller, provided is information predicted to be requested from the caller prior to the caller being voice connected to a company representative. The retrieved information is then provided to a company representative prior to the caller being voice connected with a company representative as to expedite the call. Additionally, a customized message for the high frequency caller may be generated prior to the caller being voice connected with a company representative whereby the customized message contains information predicted to be responsive to a predicted inquiry from the determined high frequency caller to mitigate the need to connect the caller to a company representative.

System and method for processing high frequency callers

A call processing system and method for providing a secondary information channel to a caller. Upon reception of a call from a caller to a customer service representative on a primary access channel determine a device (secondary device) associated with the caller that is separate from the device the caller is using for the primary access channel. The secondary device is to be used to provide a secondary information access channel. The secondary information access channel is complimentary to the primary access channel between the caller and the customer service representative and is utilized to deliver information content to the caller and/or provide other services supportive of the conversation with the company service representative.

System and method for providing an interactive voice response system with a secondary information channel

Methods and systems described in this disclosure receive a call from a device associated with a caller and request an indication of a context of the call. The system can send a request for authentication credentials in a push notification to the device. The push notification can be linked to an authentication tab or page in an application. After authentication of the caller, the system can direct the application to cause a tab or page associated with the subject matter of the call to be displayed on the qualified device.

Methods and systems for transferring call context

Methods and systems described in this disclosure receive a call from a caller, generate a first session through a first channel associated with the caller when the call is received and then send a request for authentication credentials to a device associated with the caller. In some embodiments, sending the request for authentication credentials generates a second session through a second channel associated with the caller. The caller can be authenticated to the first session using communication received during the second session through the second channel.

Systems and methods for authenticating a caller

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving user input indicating a first user selection of a first form of biometric authentication from a plurality of forms of biometric authentication, providing a first interface for display on a user device, the first interface corresponding to the first form, receiving first biometric data, the first biometric data being provided using the first interface, and selectively enabling communication between the user device and a back-end system based on the first biometric data.

Toggling biometric authentication

Growing community of inventors

San Antonio, TX, United States of America

John Raymond Harris