Convergys Customer Management Group, Inc.

Mitel Corporation

John R Ramsay

Timothy M Price

Nicholas K Unger

Dana N Skaddan

Joshua Tindal Gray

Zbigniew B Styrna

David E Markle

J Christopher Wiseman

Kenneth I Rokoff

A system and method for performing independent third party verification utilizes an automated system for posing questions to a customer and for recording and analyzing the customer's responses to those questions. The system could include a voice synthesizer or an audio player for posing oral questions to a customer. The system could also include voice recognition capabilities to analyze a customer's oral responses to questions. The system could also be provided with the capability to analyze a series of customer responses and to create an automated score to confirm or deny the verification process. The system could further include a live operator interface to allow a live operator to quickly review only the customer's responses to a series of verification questions. The live operator's analysis of the customer responses could be compared to the automated analysis as a further check on the verification process. Preferred embodiments would also include the means to access customer responses based on customer-specific information.

System and method for automated third party verification

A system and method allows a customer company to create, modify and control interactive voice response (IVR) applications from a remote location. In one embodiment, a first IVR application is used to develop, modify and/or control a second IVR application. The first IVR application could be accessed by telephone or by computer using any type of data communications network. In alternate embodiments, a customer can use a computer at the customer's location to develop a new IVR application which is then downloaded to an IVR service provider's equipment. Alternatively, a customer could use a computer to access an IVR system, and a graphical or audio/graphical interface can be used to develop a new IVR application, or to modify and/or control pre-existing IVR applications.

System and method for creating and controlling interactive voice response applications

A system for recording an audio description of an item that may be offered for sale over the Internet makes use of an Interactive Voice Response (IVR) system. A user wishing to make an audio recording accesses the IVR system via a telephone or a computer, and interacts with the IVR system to record, edit and/or re-record the audio description of the item. The IVR system can then place the recorded audio description in one or more electronic data files on an Internet server. The data files can then be accessed, via the Internet, and played over user computers. The process of recording an audio description may also include a prompt for the user to input a predefined control number. Such a predefined control number could be assigned by an Internet content provider before the audio recording is created. The IVR system could then store the audio recording, on an Internet server, in a data file having a filename that reflects the control number. This would allow the content provider that originally assigned the control number to access the data file based its own the control number. In alternate embodiments, the IVR system may simply transfer the recorded audio descriptions, in the form of electronic data files, to an Internet based content provider. The content provider would then place the files on an Internet server so that users could access and play the audio recordings.

System and method for recording and playing audio descriptions

A circuit for use in conjunction with a microprocessor for refreshing, checking and correcting data signals stored in a dynamic memory. The circuit utilizes a direct memory access controller for transferring data signals stored in successive locations of the dynamic memory to a non-existent peripheral. Data signals appearing on a data bus as a result of the data transfer, are applied to a parity checking circuit for generating an interrupt signal to the microprocessor in response to detection of parity errors in the data signal. The microprocessor then performs a data recovery routine in which correct versions of the data signal stored in a non-volatile memory, are transferred for storage in the dynamic memory under control of a microprocessor. Parity errors in data signals stored in the dynamic memory are thus corrected prior to being accessed by the microprocessor.

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Herndon, VA, United States of America

John R Ramsay