Electronic Data Systems Corporation

John R Davey

Joseph M Donovan

John Couchot

Laura L Wetzel

James D Hall

Minzhi Wang

Managing performance metrics includes accessing a metric catalog comprising a number of metrics, where each metric is associated with a threshold value. A selection of a subset of metrics of the number of metrics is received, and a service is defined using the subset of metrics. Metric values describing performance of the service are determined, where each metric value corresponds to a threshold value associated with a metric of the subset of metrics. The metric values and the corresponding threshold values are compared, and the performance of the service is evaluated in accordance with the comparison.

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Plano, TX, United States of America

John R Davey