Csc Holdings, LLC

John Patrick Pomeroy

Eric Joseph Godas

Paul Hess

David Wang

Andy Zovich

Kevin Fowler

Brian Daniels

Chris Zydel

Joe Godas

Min Cheng David Wang

Disclosed herein are system, method, apparatus, and computer program product embodiments for dynamic mitigation of CGN IPv4 address provisioning for network gateways when adverse conditions are in effect. A network gateway may be provisioned with a shared WAN IP address from a pool of IP addresses designated for Carrier Grade Network Address Translation (CGN) and configured to detect the occurrence of an adverse condition for a connection provisioned the shared WAN IP address. Upon detecting an adverse condition, the network gateway may send a request for a new IP address to a DHCP server configured to recognize flags indicating an adverse condition. The DHCP server may then provision the gateway with a new public IP address.

Mitigation of carrier grade NAT

In a cable network, embodiments detect and remediate a non-responsive customer premise equipment (CPE) device in a customer's premise with minimal or no interaction with a customer. Embodiments may detect and remediate a non-responsive CPE device without rebooting the non-responsive CPE device or the associated cable modem. Embodiments include troubleshooting a data link layer (e.g., Open System Interconnection (OSI) layer 2, or media access control (MAC) layer) and a network layer (e.g., OSI layer 3, or Internet layer) between a service operator network and the non-responsive CPE device. Embodiments include a guided integration and a proactive integration method, computer program product, and system to reduce and/or eliminate the need for a customer service representative to reboot a cable modem, and/or for a customer to reboot a non-responsive CPE device resulting in a fast and less disruptive service experience for the customer.

Detecting and remediating non-responsive customer premise equipment

Detection and remediation of non-responsive customer premises equipment

System and method for the detection and remediation of non-responsive customer premises equipment

A system, method, and computer program product are provided for detecting hacked modems in a cable network system. A cable Internet service provider can provide the disclosed heuristic to determine whether a particular cable modem has likely been hacked by obtaining a score corresponding to this likelihood. This score, as well as information regarding failure and success of various tests, can be used to generate a report identifying the likelihood that various modems have been hacked.

System and method for detecting hacked modems

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Lake Grove, NY, United States of America

John Patrick Pomeroy