AT&T Intellectual Property I, LP

Sbc Technology Resources, Inc.

Other

Sbc Properties, L.p.

At&t Knowledge Ventures, LP

Interactions Corporation

Sbc Knowledge Ventures, L.p.

At&t Labs, Inc.

Sbc Services, Inc.

Pacific Bell Telephone

Volvo Group North America, LLC

John M Martin

Robert Randal Bushey

Benjamin Anthony Knott

Kurt M Joseph

Theodore B Pasquale

Scott H Mills

Hisao M Chang

Sarah Korth

Gregory W Liddell

James W Miller

Stephanie Andrews

Michael Sabourin

Carl Potvin

Tracy Leigh Smart

Jennifer Mitchell Mauney

James Thomas Miller

Timothy J Wahlberg

Rachel Beth Simon

Denise Quackenbush

Ruth Elaine Lawrence

Yanira Marbella Bowen

Sueping Ginny Ying

Chuck Penzone

Martin P Luckhaus

Nikolaus Racz

James T Miller

Technologies and techniques for detecting and alerting onset Autism Spectrum Disorder (ASD), where a device receives sensor data including heart rate data, accelerometer data and audio data. The device is configured to activate the collection of accelerometer data and extract accelerometer data features comprising frequency components if the heart rate exceeds a first threshold, activate the collection of audio data and extract audio data features comprising frequency components if the heart rate data meets or exceeds a second predetermined threshold, determine if the audio data meets or exceeds a predetermined audio threshold comprising frequency characteristics, and transmit an alert indicating the detection of an onset ASD episode, based on the extracted audio data features, the extracted accelerometer data features and the heart rate data.

Apparatus, system and method for detecting onset Autism Spectrum Disorder via a portable device

A system and method of targeted tuning of a speech recognition system are disclosed. A particular method includes detecting that a frequency of occurrence of a particular type of utterance satisfies a threshold. The method further includes tuning a speech recognition system with respect to the particular type of utterance.

System and method for targeted tuning of a speech recognition system

Systems and methods for processing audio are provided. The system may include a processor to convert an audio input received via a call to text. The processor may perform a comparison between a portion of the text to one or more phrases included in a table. The processor may also make a selection of at least one of a first object or a first action based on the comparison. The processor may further route the call based on the at least one of the first object or the first action.

System and method for processing speech

A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored, providing customer model, which includes a collection of customer tasks. These tasks are assigned to action-object pairs, which are further assigned to routing destinations. Dialog modules are designed, based on the customer model data, including disambiguation dialogs.

Method for designing an automated speech recognition (ASR) interface for a customer call center

A system, method and software for facilitating a speech-enabled call routing application using an action-object matrix is disclosed. In operation, a natural language user utterance may be evaluated to identify an action and object available in an action-object matrix indicating transactions or operations available to a user. Depending upon the contents of the natural language user utterance, additional prompts and/or a disambiguation dialogue may be effected to elicit an available action-object combination selection from the user. Following identification of an action-object combination from the natural language user utterance, the action-object matrix may cooperate with a look-up table to identify an appropriate use routing destination. Following identification of an appropriate routing destination, the user connection may be routed to a service agent or module configured to facilitate the user selected transaction as indicated by the action-object combination.

System, method and software for a speech-enabled call routing application using an action-object matrix

In a disclosed method for interpreting automatic speech recognition (ASR) performance data, a data processing system may receive user input that selects a log file to be processed. The log file may contain log records produced by an ASR system as a result of verbal interaction between an individual and the ASR system. In response to receiving the user input, the data processing system may automatically interpret data in the log records and generate interpretation results. The interpretation results may include a duration for a system prompt communicated to the individual by the ASR system, a user response to the system prompt, and a duration for the user response. The user response may include a textual representation of a verbal response from the individual, obtained through ASR. The interpretation results may also include an overall duration for the telephone call.

System and method for analyzing automatic speech recognition performance data

A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.

System and method for providing customer activities while in queue

A system for managing recognition errors in a multiple dialog state environment incorporates an error management module. The error management module includes error counters and error set points associated with the system globally as well as associated with specific dialog states. User interaction within the system may then be managed based upon the status of the error counters in relation to the error set points.

System and method for managing recognition errors in a multiple dialog state environment

A system and method of targeted tuning of a speech recognition system are disclosed. In a particular embodiment, a method includes determining a frequency of occurrence of a particular type of utterance method and includes determining whether the frequency of occurrence exceeds a threshold. The method further includes tuning a speech recognition system to improve recognition of the particular type of utterance when the frequency of occurrence of the particular type of utterance exceeds the threshold.

Systems and methods for processing speech are provided. A system may include a speech recognition interface and a processor. The processor may convert speech received from a call at the speech recognition interface to at least one word string. The processor may parse each word string of the at least one word string into first objects and first actions. The processor may access a synonym table to determine second objects and second actions based on the first objects and the first actions. The processor may also select a preferred object and a preferred action from the second objects and the second actions.

Growing community of inventors

Austin, TX, United States of America

John M Martin