Cox Communications, Inc.

John Kelly King

Bruce Beeco

Steve Calzone

Vincent Groff

Catherine Elizabeth Thompson

Katy Kozee

Anant Pralhad Patil

Automatic population of a programming guide mosaic screen is provided. Attributes relating to a user or group of users may be collected and utilized to identify one or more recommended content items relevant to the user. A visual display of the recommended content may comprise a combination of content currently airing on a channel selected by the user as a favorite channel, content rated highly by the user and/or by other users, content matching a commonly watched genre by the user, content associated with keyword searches, etc. Factors utilized to determine the type of content to automatically include in the programming guide mosaic screen may be dynamically updated according to changes in video viewing activity, received feedback, content purchases, or changes made to the user's preference data.

Automatic population of a programming guide mosaic screen

A customized programming guide mosaic screen is provided. A user may selectively customize a mosaic display of video content items provided in a programming guide screen. One or more options may be provided for customizing the programming guide mosaic screen. The one or more options may include an option for populating the programming guide mosaic screen with recommended video content, an option for populating the programming guide mosaic screen with video content items with metadata that is similarly matched with a selected video content item or with a video content item currently being viewed by the user, or an option for populating the programming guide mosaic screen with one or more video content items associated with a specific mood. Upon selection of an option, currently airing content matching the selected option may populate one or more video panes in the mosaic display of the programming guide screen.

Customized mosaic screen

Integration of a personalized mosaic screen within a programming guide is provided. The programming guide may be displayed in one of various formats including a mosaic format. The programming guide may be personalized to the user. For example, the user may select to view a display of currently airing content recommended to the user, a display of currently airing content similar to a selected or currently viewed program, a display of currently airing content fitting a specific mood, a display of currently airing content from the user's favorite channel(s), or a display of currently airing content fitting one or more user-selected or automatically-selected themes. The content personalized to the user may be displayed in any of the programming guide formats. The user may selectively switch to a different format, wherein the personalized content may be seamlessly provided in the selected format.

Personalized mosaic integrated with the guide

Methods and systems are provided for generating a genre-based video mosaic from multiple of video sources in a cable services network system. A cable services head end periodically searches a database for a genre descriptor identifying a type of programming broadcast in the cable services network, selects a group of video sources associated with the genre descriptor which are currently being broadcast in the cable services network, and generates a mosaic including the group of video sources associated with the genre descriptor which are currently being broadcast in the cable services network. A set-top box receives the mosaic from the head end, executes an application program enabling a subscriber to selectively tune the video sources in the mosaic, and displays the mosaic on a broadcast channel in the cable services network.

Generating a genre-based video mosaic in a cable services network

A remote control device for providing individualized access control. The remote control device includes an interface for accepting input from a user and forwarding a signal corresponding the to the input from the user to a conditional access device, a biometric scanner, coupled to the remote device, for reading a biometric characteristic of a user and a processor, coupled to the interface, for generating a signal associated with the reading of the biometric characteristic of the user that is transmitted to the conditional access device for analysis to determine a function corresponding to the input from the user to execute.

Remote control biometric user authentication

A service soft disconnection may be provided. First, a first user interface screen may be provided: i) in response to determining that a payment has not been received for a service after a date for which an account holder responsible for the service has been sent a disconnection notice; and ii) in response to receiving a user initiated request for the service. Next, identification data may be received in response to the provided first user interface screen. Then the identification data may be determined to be valid. In response to determining that the identification data is valid, a second user interface screen may be provided. Payment data may then be received in response to the provided second user interface screen. Consequently, the payment data may be determined to be valid and the service may be reinstated in response to determining that the payment data is valid.

Service soft-disconnect reconnection

Methods and systems for preparing, updating and maintaining customer profile data that may be utilized in an interactive television system for providing tailored customer-specific interactive services, and product offerings and helpful information content. The customer's set-top box queries an application server for profile data corresponding to the customer. A web services system queries each of a number of data services associated with the interactive television services provider to obtain profile data for the customer. Available customer data is passed to the application server. The application server prepares a customer profile from the customer data and formats the customer profile for use by the client-side set-top box. After the customer profile is stored at the set-top box, customer-specific services and product offerings may be presented to the customer in the form of targeted advertising, and customer-specific information content may be presented to the customer.

Preparation and utilization of customer profile data in a cable services network

Methods and systems provide customer support services through interactive television sessions via a cable services network. Cable services customers may pay bills or enroll in automatic bill payment via interactive television sessions. Information on pending work orders, answers to frequently asked questions and helpful service provider contact information may be obtained from a data services system through an interactive television session via a cable services network.

Customer support services via a cable services network

Methods and systems are provided for accessing electronic mail services via a cable services network. A cable television services customer/user may access electronic mail services through a cable television services provider by providing access credentials via an interactive television session through a cable television set-top box. To authenticate a customer/user's access to electronic mail services, a username and a personal identification number (PIN) are submitted by the customer/user to a backend database. A password for the customer/user is located in the backend database and is utilized for accessing the electronic mail services by the customer/user. If the customer/user has never established a personal identification number, the customer/user may submit a new PIN to the backend database. Authorization to enter the new PIN into the backend database is based on submission of a valid username and password by the customer/user.

Provision of electronic mail services via a cable services network

Methods and systems are provided for allowing a cable services customer to efficiently order desired products and services through an automated self-provisioning process provided through an interactive television session between the customer and a cable services provider.

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Asheville, NC, United States of America

John Kelly King