Nortel Networks Corporation

Northern Telecom Limited

John Joseph O'Donovan

Brian Cruickshank

Lloyd Malcolm Florence

Jeff Williams

An apparatus and method for transferring a message from a calling party to an unavailable telephonically called party. The method comprises the steps of inititating a call to the called party over a communications channel, identifying that the called party is not available and instructing the calling entity to record the message at the calling entity and after recording to transmit the message to the called entity as a data message via a data channel for reception by the called entity. The system reduces the use of the voice/telephone communications networks by allowing a voice message to be transmitted through data channels, reducing the amount of voice traffic on the voice communication lines. The fact that the original voice message was actually stored with the calling entity after the telephone voice communication had been discontinued is transparent to both the calling party and the called party. Greetings for the called party can be stored at a messaging system of the calling entity.

Message transfer system

During a telephone call to a call center, in a first portion of the call is placed in a call queue, and the call center apparatus generates a pre-answer signal which is interpreted by a central office apparatus to meter and bill a cost of the call to a receiving party operating the call center. When the call is connected to an interactive device, e.g. a call center agent's telephone handset, the call center generates a call answer signal which is transmitted to the central office apparatus, and interpreted as a signal to meter and bill a second portion of the call, containing interactive communication to a caller.

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Galway, Ireland

John Joseph O'Donovan