Other

Sandvine Corporation

John Hoover

Kamakshi Sridhar

Alexander Havang

Ty Sayers

Mostafa Mohamed Hassan

Matthew Lee Farmer

Nick St Pierre

David Amedeo

A method and system for remote diagnostic of Quality of Experience (QoE) for a subscriber on a computer network. The method includes: reviewing a traffic flow associated with a subscriber to determine performance statistics correlated with the traffic flow; determining subscriber data related to the subscriber associated with the traffic flow; analyzing the subscriber data and performance statistics to determine a traffic signature associated with the traffic flow; determining whether the traffic signature matches any of the plurality of known traffic signatures; and diagnosing the QoE issue based on the match of the traffic signatures.

Method and system for remote quality of experience diagnostics

A method and system for remote diagnostic of Quality of Experience (QoE) for a subscriber on a computer network. The method includes: reviewing a plurality of traffic flows associated with a subscriber to determine performance statistics correlated with each of the traffic flows; determining subscriber data related to the subscriber associated with the plurality of traffic flows; analyzing the subscriber data and performance statistics to determine a traffic signature associated with the plurality of traffic flows; retrieving a plurality of known traffic signatures associate with QoE issues; determining whether the traffic signature matches any of the plurality of known traffic signatures; and diagnosing the QoE issue based on the match of the traffic signatures.

Method and system for remote quality of experience diagnostics based on a traffic signature determined from analyzing subscriber data and traffic flow performance statistics

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Waterloo, Canada

John Hoover