Hewlett-packard Development Company, L.p.

Hewlett Packard Enterprise Development LP

Compaq Information Technologies Group, L.p.

John Harsany

John E Meyer

Hung K Dinh

Suhas Shivanna

Kevin G Depew

David E Gorman

Tim J Lyons

Thomas J Bonola

Andrew Brown

Peter A Hansen

Luis E Luciani, Jr

Scott P Faasse

Robert Perugini

Examples disclosed herein relate to determining malware using firmware of a computing device. Firmware can be used to determine that an indication is present that malware is present on the computing device. The firmware can be executed to perform a security action in response to the indication that malware is present on the computing device.

Determine malware using firmware

A method disclosed herein relates to determining an inventory of a plurality of servers based on unique fingerprints and common fingerprints; creating a common set of installed firmware and a plurality of unique sets of installed firmware based on the inventory of the plurality of servers; creating subcategory sets of installed firmware based on the common set of installed firmware and categories of components included in the plurality of servers; obtaining updated versions of firmware corresponding to the subcategory sets of installed firmware and the unique sets of installed firmware; in response to an update request, creating containers for the updated versions of firmware corresponding to the subcategory sets of the installed firmware and the unique sets of installed firmware; and sending update messages to the plurality of servers including links to the respective containers.

Server updates

Example methods, apparatus and articles of manufacture to diagnose temperature-induced memory errors are disclosed. A disclosed example method to diagnose a temperature-induced memory error includes detecting a memory error associated with a memory device, and writing a highest measured temperature of the memory device in the memory device when the memory error is detected, the highest temperature measured temporally near the detected memory error.

Methods, apparatus and articles of manufacture to diagnose temperature-induced memory errors

The present disclosure describes exemplary embodiments of BIOS-based systems and methods of processor power management. Such systems include a computer system, comprising: a processor operable at a plurality of power levels (the processor comprises a register capable of storing a processor load value); a memory coupled to the processor; and BIOS software stored in the memory that executes on the processor, (the BIOS software comprises a power management module). The power management module sets the processor to a new power level of the plurality of power levels if a function of the load value indicates the new power level.

BIOS-based systems and methods of processor power management

A method of customer service that uses a program which captures the computer's hardware and operating system configuration when the program is installed, and also captures the hardware and operating system configuration upon request (when the user needs customer service help), and compares the two, highlighting differences.

Automatic capture and comparison of computer configuration data

The present invention provides for a method and an apparatus for performing remote execution of system administration upon a standalone computer system, using a controlling computer system. A remote communication sequence is initiated. Communications between the controlling computer system and the standalone computer system is established using the remote communication sequence. Furthermore, a diagnostic software application is initiated on the standalone computer system using the established communication between the controlling computer system and the standalone computer system.

Method and apparatus for exporting diagnostics interface and menu system to allow remote execution

A method for servicing computers using diagnostics programs to capture and report comprehensive configuration information to customer service via email.

Automatic capture and reporting of computer configuration data

The present invention provides for a method and an apparatus for performing remote system administration upon a standalone computer system, using a controlling computer system. A remote communication sequence is started. The remote communication sequence is used to initiate an HTTP request to a computer destination address. Communications between the controlling computer system and the standalone computer system is established by decoding the computer destination address. A diagnostic application on the standalone computer system is initiated using the established communication between the controlling computer system and the standalone computer system.

Method and apparatus for remote computer management using HTML in a web browser application and an internet server extension on an internet server API-compliant web server

Growing community of inventors

Houston, TX, United States of America

John Harsany