Servicenow, Inc.

John H Kim

Kai Xu

Subbaraya Kumar Deverakonda Venkata

Jerome Daniel O'Connell

Providing access to an external application includes receiving login credentials to access a client instance, wherein the login credentials are associated with a user account, causing the client instance to provide a link to an external application in the client instance, detecting a request to navigate to the external application from the link, generating a authentication record for the user account and the external application, storing information for the user account based on the authentication record, and generating a URL for the external application based on the authentication record. Providing access to the external application also includes receiving, from a remote client device hosting the external application, an authorization request comprising nonce information, determining that the user account is authorized to access the external application based on the authentication table, and providing access to the external application.

Platform-based authentication for external services

Securely communicating requests may include transmitting an encrypted response including an encryption library and a public key to a client device, the encrypted response encrypted using transport encryption established between a router device and the client device, receiving an encrypted request including data encrypted using the encryption library and the public key, the encrypted request encrypted using transport encryption established between the client device and router device, and transmitting an encrypted agent message to agent software in a customer environment, the encrypted agent message including the data encrypted using the encryption library and the public key, the encrypted agent message encrypted using transport encryption established between the router device and agent software, wherein the encrypted agent message is decryptable by the agent software using a private key inaccessible within the provider environment.

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Santa Clara, CA, United States of America

John H Kim