Other

International Solarthermics Corporation

Genesys Telecommunications Laboratories, Inc.

John H Keyes

Charles Irvin Strickland

Robert George Strickland

Herbert Willi Artur Ristock

Merijn Te Booij

Christopher Connolly

Juergen Tolksdorf

Charlotte Toerck

Robert Kassel

Christopher W Bohlin

A method for managing customer interactions includes: receiving first proximity information relating to a proximity between an electronic communication device carried by a customer and a first proximity device located in a first location of a physical establishment associated with a customer contact center; creating an interaction object including data corresponding to the first proximity information; receiving, by the processor, second proximity information relating to a proximity between the electronic communication device and a second proximity device located in a second location; modifying the interaction object to include data corresponding to the second proximity information; storing the interaction object in a first data storage device, wherein data of contact center interactions between the customer and resources of the customer contact center is also stored; and retrieving the stored data of the interaction object and the data of contact center interactions for generating an output based on the retrieved data.

System and method for managing customer interactions

A rules-based compliance system enables a permitted user to define one or more contact attempt suppression rules, wherein each contact attempt suppression rule is adapted to be triggered when a configurable number of past contact attempts as defined in the contact attempt suppression rule have been attempted. A set of contacts are then received by the system. During a communications campaign, and before being issued, a contact in the set of contacts is compared against each of the one or more contact attempt suppression rules. The compliance system is then operative to suppress at least one contact based on a result of the comparison that indicates that a given one of the one or more contact attempt suppression rules is satisfied for the contact. A user may also provision one or more contact location rules that suppress contacts based on location information.

Rules-based compliance system

Radial and axial bearings support an axle shaft attached to a flywheel apparatus to provide rotational support and limit axial movement during rotation of the flywheel. A cage generally surrounding the flywheel and receiving the flywheel within its hollow interior includes a cylindrically shaped side wall positioned adjacent to and concentric with the outside surface of the flywheel to rapidly absorb energy should distortion or shattering of the flywheel occur due to centrifugal force. Means for connecting the flywheel cage to a source of vacuum such as the intake manifold of a thermal engine is utilized to at least partially evacuate the interior of the flywheel cage and thereby increase the ability of the rotating flywheel to store and maintain kinetic energy. A plurality of lubricant passages and reservoirs supply lubricant to the bearings associated with the axle shaft of the flywheel.

Flywheel energy accumulator

Magnetic flux from a plurality of permanent magnets interacts between a drive disc and a driven disc to transmit selected power in infinitely variable ratios from the drive disc to the driven disc. Control means operatively connected between the drive disc and the driven disc position the discs to vary the amount of magnetic flux coupled between the discs, thereby infinitely varying the transmitted power and the speed differential between the input and the output of the transmission. The magnetic flux may be selectively coupled from the driven disc to a stationary brake means to restrict movement of the driven disc and to absorb energy from the output of the transmission.

Infinitely variable ratio permanent magnet transmission

A thermal engine and energy accumulating flywheel are operatively connected to propel a vehicle, and a regulating means regulates the thermal engine to generally produce a limited constant maximum quantity of energy marginally in excess of that energy necessary to propel the vehicle under a constant desired operating condition. Sufficient energy accumulates in the energy storage flywheel to provide intermittent quantities of energy in a excess of that available from the thermal engine for propelling the vehicle. In this manner, fuel consumption by the thermal engine is significantly reduced and the amount of pollutants emitted is reduced, since the thermal engine is operated in a relatively constant condition to supply energy slightly in excess of that necessary for propelling that vehicle at a constant desired operating condition. Regulating the production of energy by the thermal engine allows a variety of different energy production levels which may be selectively utilized according to the contemplated mode of operation of the vehicle.

Low energy consumption vehicle propelled by thermal engine

A self-contained apparatus for collecting, storing and transmitting solar heat includes an elongated rectangular insulated housing in which a quantity of heat retaining material is confined and a collector on the horizontal and vertical faces of the housing which has only one layer of glass for each face through which solar heat may pass and be collected upon a heat-collecting surface. A conditioning pump is provided within the apparatus to circulate conditioning air through both the collector and the heat retaining material within the housing so that heat is transferred from the collector to the heat retaining material. Specially designed and positioned ducts connect the collector to the interior of the housing in a manner such that air interchange between the collector and the interior of the housing is prevented except during operation of the conditioning pump. Both the collector and the interior of the housing are provided with appropriately positioned baffles to expose the conditioning air to all of the heat retaining material. Utility pump means are also provided in the apparatus for withdrawing heat from the heat retaining material and circulating it through a remote building structure.

Method and apparatus for collecting, storing and transmitting solar heat

A solar heat collecting plate as part of an assemblage of the plates is adapted to be used in a solar heat collector for solar furnaces and the like and is designed so that the solar collector can be oriented at any angle relative to the angle of the sun. Several embodiments of the heat collecting plate are disclosed but principally each includes an inner plate portion adapted to protrude generally perpendicularly away from a back support wall of the solar collector and an outer plate portion forming an obtuse angle from the outer edge of the inner plate portion. One surface of the outer plate portion is reflective to solar radiation while the other surface of the outer plate portion and both surfaces of the inner plate portion and the back wall of the solar collector are absorptive of solar radiation. When the collecting plates are assembled on the back support wall of the solar collector in spaced parallel relationship, solar radiation is trapped either within or between adjacent collecting plates virtually eliminating radiative losses from the solar collector. In one embodiment, the outer plate portion is pivotally connected to the inner plate portion to selectively optimize the capture of the solar radiation dependent upon the angle of the sun.

Solar heat collecting units

A self-contained apparatus for collecting, storing and transmitting solar heat includes an elongated insulated housing in which a quantity of heat retaining material is confined and a collector on one face of the housing which has a multi-layered glass face through which solar heat may pass and be collected upon a unique heat-collecting bed which is insulated from the ambient environment by the glass face. Conditioning pump means are provided within the housing to circulate conditioning air through the collector and the heat retaining material in the housing so that heat is transferred from the collector to the material in the housing. Specially designed and positioned ducts connect the collector to the interior of the housing in a manner such that air interchange between the collector and the interior of the housing is prevented except during operation of the conditioning pump. Both the collector and the interior of the housing are provided with appropriately positioned baffles to optimally expose the conditioning air to the heat collecting bed and to the heat retaining material in the housing. Reflective solar amplifiers are pivotally connected to the housing in a manner such that they are movable from an open operative position wherein they reflect solar radiation into the collector and a closed protective position overlying the glass face of the collector. Utility pump means are also provided in the apparatus for withdrawing air from the interior of the housing and circulating it through a building structure to be heated thereby.

The method of collecting, storing and transmitting solar heat includes the steps of absorbing solar heat on a collector surface wherein the collector surface is insulated from the ambient environment, passing air across the collector surface in a heat transfer process whereby the heat absorbed by the collector surface is transferred to the air, passing the hot air leaving the collector surface through a horizontal duct disposed at a lower elevation than the collector surface, and passing the hot air flowing from the duct into an elevated storage chamber containing material with heat absorbent and heat retaining characteristics whereby the heat in the hot air is transferred from the hot air to the material and retained by said material until it is removed therefrom by a relatively cool air flow.

Method of collecting and storing solar heat

A self-contained apparatus for collecting, storing and transmitting solar heat includes an elongated insulated housing in which a quantity of heat retaining material is confined and a collector on one face of the housing which has a multi-layered glass face through which solar heat may pass and be collected upon a unique heat-collecting bed which is insulated from the ambient environment by the glass face. Conditioning pump means are provided within the housing to circulate conditioning air through the collector and the heat retaining material in the housing so that heat is transferred from the collector to the material in the housing. Specially designed and positioned ducts connect the collector to the interior of the housing in a manner such that air interchange between the collector and the interior of the housing is prevented except during operation of the conditioning pump. Both the collector and the interior of the housing are provided with appropriately positioned baffles to optimally expose the conditioning air to the heat collecting bed and to the heat retaining material in the housing. Reflective solar amplifiers are pivotally connected to the housing in a manner such that they are movable from an open operative position wherein they reflect solar radiation into the collector and a closed protective position overlying the glass face of the collector. Utility pump means are also provided in the apparatus for withdrawing air from the interior of the housing and circulating it through a building structure to be heated thereby. The method of collecting, storing and transmitting solar heat includes the steps of absorbing solar heat on a collector surface wherein the collector surface is insulated from the ambient environment, passing air across the collector surface in a heat transfer process whereby the heat absorbed by the collector surface is transferred to the air, passing the hot air leaving the collector surface through a horizontal duct disposed at a lower elevation than the collector surface, and passing the hot air flowing from the duct into an elevated storage chamber containing material with heat absorbent and heat retaining characteristics whereby the heat in the hot air is transferred from the hot air to the material and retained by said material until it is removed therefrom by a relatively cool air flow.

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Nederland, CO, United States of America

John H Keyes