Greatcall, Inc.

John H Chin

Philip C Imming

Jonathan J Sieg

Systems and methods are provided for enabling communication between a service provider and a telephone user in conjunction with a call placed by the user. A call from the user to a particular telephone number, for example an emergency services number, is detected, and a notification is sent to a preselected recipient indicating that the call has been placed. The preselected recipient may be, for example, a private response center operated by a provider of personal health or other services to the user. A predetermined delay time may be allowed to elapse before the preselected recipient is notified of the call to the emergency services number. The preselected recipient may place a second call in reaction to the notification, for example the preselected recipient may call the user on his or her telephone.

Emergency call return systems and methods

In one embodiment, the present disclosure provides a method, system and device for determining information about a location of the mobile device. The mobile device is configured to contact a private response call center (PRCC), e.g., by pressing or selecting one or more buttons or a softmenu. A PRCC operator can identify a potential emergency situation and, upon such an identification, initiate a conference call between a PRCC operator, a user of the mobile device, and a public safety answering point (PSAP) operator. The mobile device may transmit location information previously determined before PRCC call and be commanded to gather new location information during the call. The mobile device may also, while on a call with the PRCC, determine and transmit to the PRCC location information.

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San Diego, CA, United States of America

John H Chin