Salesforce Com, Inc.

John Grotland

Vitaly Gordon

Shubha Umesh Nabar

Leah McGuire

Brian Brechbuhl

Leslie Fine

Xiuchai (Meko) Xu

Rick Munoz

A method for improving mass messaging in an electronic messaging system includes receiving recipient data describing a response of each of one or more recipients to receiving a prior message, generating predictor data based on the recipient data, where the predictor data indicates a plurality of predictors of recipient behavior in response to a message, identifying one or more top predictors of recipient behavior, the one or more top predictors being selected from among the plurality of predictors based on preferred recipient behaviors, generating, for each of the one or more recipients and from the recipient data, one or more predictive scores for each combination of top predictor and recipient, and assigning, based on one or more predictive scores of a specific recipient, the specific recipient to a specific persona, wherein the specific persona describes an expected behavior of the recipient.

Predictive scoring and messaging in messaging systems

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Indianapolis, IN, United States of America

John Grotland