Hewlett-packard Development Company, L.p.

Compaq Information Technologies Group, L.p.

John E Meyer

John Harsany

Hung K Dinh

David E Gorman

Tim J Lyons

Joseph P Miller

Robert R Covington

Mark A Wade

The use of operational configuration parameters to predict digital system failures is described herein. At least some illustrative embodiments include a method that includes initializing a digital system (the initializing comprising determining an operational configuration of at least part of the digital system), saving the operational configuration to a database stored on the digital system, reading the operational configuration from the database and comparing the operational configuration to a reference configuration, and identifying the digital system as being at risk of a future failure if at least one parameter of the operational configuration differs from the at least one same parameter of the reference configuration by more than a tolerance value.

Use of operational configuration parameters to predict system failures

A method of customer service that uses a program which captures the computer's hardware and operating system configuration when the program is installed, and also captures the hardware and operating system configuration upon request (when the user needs customer service help), and compares the two, highlighting differences.

Automatic capture and comparison of computer configuration data

The present invention provides for a method and an apparatus for performing remote system administration upon a standalone computer system, using a controlling computer system. A remote communication sequence is started. The remote communication sequence is used to initiate a web browser application within a communication control platform using an Hypertext Transfer Protocol (HTTP) communication link. Communications between the controlling computer system and the standalone computer system is established using the communication control platform. A diagnostic application on the standalone computer system is initiated using the established communication between the controlling computer system and the standalone computer system.

Method and apparatus for remote computer management using web browser application to display system hardware and software configuration

The present invention provides for a method and an apparatus for performing remote system administration upon a standalone computer system, using a controlling computer system. A remote communication sequence is started. The remote communication sequence is used to initiate a Hyper-Media Managed Object (HMMO) request to a computer destination address. Communications between the controlling computer system and the standalone computer system is established by decoding the computer destination address. A diagnostic software application program on the standalone computer system is initiated using the established communication between the controlling computer system and the standalone computer system.

Method and apparatus for remote computer management using web browser and hyper-media managed object applications

A method for servicing computers using diagnostics programs to capture and report comprehensive configuration information to customer service via email.

Automatic capture and reporting of computer configuration data

The present invention provides for a method and an apparatus for performing remote system administration upon a standalone computer system, using a controlling computer system. A remote communication sequence is started. The remote communication sequence is used to initiate an HTTP request to a computer destination address. Communications between the controlling computer system and the standalone computer system is established by decoding the computer destination address. A diagnostic application on the standalone computer system is initiated using the established communication between the controlling computer system and the standalone computer system.

Method and apparatus for remote computer management using HTML in a web browser application and an internet server extension on an internet server API-compliant web server

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Spring, TX, United States of America

John E Meyer