Aspect Telecommunications Corporation

John D Meyers

Michael A Chack

A system for processing outbound calls includes a system controller that controls the placement of an outbound call to a called number. The called number placed by the system controller has an associated country. The system includes a storage mechanism that stores multiple sets of call classification parameters. Each set of call classification parameters is associated with a particular country. A call classifier is coupled to the system controller and the storage mechanism. The call classifier can classify the result of the outbound call based on call classification parameters associated with the target country. The call classification parameters can include call progress tones associated with the country to which the outbound call was placed. The call classifier can also classify the answer status of the outbound call.

Method and apparatus for controlling outbound calls

A digital bypass unit for a PBX or ACD telephone system having T1 spans provides the capability to place and answer calls on a digital T1 span in the event of a system failure or power failure. The bypass unit permits the bypass of the failed system, connecting T1 channels directly to digital telephone sets, and is automatically activated in the event of power or system failure. Queueing and distribution of incoming calls are both provided when the system is in the bypass mode.

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Campbell, CA, United States of America

John D Meyers