Accenture Global Services Gmbh

Accenture Global Solutions Limited

John D Bolze

Lan Guan

Christopher Yen-Chu Chan

Thomas Kim

Edward Engles

Athina Kanioura

Sundaravadivelan Ramamoorthy

William L Gewirtz

Paul J Bultema

John A Morgan

Stephen M Dadoly

Arun Venkatesan

Dhruv Garg

According to an example, with respect to artificial intelligence based service implementation, a voice call may be analyzed to generate voice data. The voice data may be converted to text data, which may be analyzed to identify keywords. Based on an analysis of the identified keywords, a user of a plurality of users may be identified. A user assistance flow of a plurality of user assistance flows that corresponds to a determined intent of the identified user may be ascertained. The voice call may be transferred to a digital assistant that may provide artificial intelligence based assistance to the identified user based on the user assistance flow that corresponds to the determined intent.

Artificial intelligence based service implementation

A system implements a method of migrating users to target services including segmenting the users of the target services into macrosegments and micro segments within each macro segment. For each micro segment, rankings of the target services for the users in the micro segment are determined. The rankings are based on the combinations of the target services owned by the users in the micro segment product association, a sequence for acquiring the target services owned by the users in the micro segment, propensities to acquire the target services, and eligibility of the target services for the users in the micro segment. The target services are selected for migration based on the rankings.

Migration system to migrate users to target services

A customized content selection and delivery system is operable to create a customized content channel package for a subscriber and customized content channel package to a customer premises over a content delivery network. A multi-level analysis based on measured content consumption metrics is performed to select content provider channels for the customized content channel package.

Customized content channel generation and delivery for service providers

A service provider network migration system migrate services from a first network infrastructure to a second network infrastructure. A joined circuits dataset is created that associates circuits in the first network infrastructure with a service provided by the circuit and a customer receiving the service via the first network infrastructure. A product mappings dataset is created that maps each service in the first network infrastructure to at least one target service to be provided in the second network infrastructure. A migration sequencing server creates a migration plan according to the information in the datasets, and forecasts for customer migration rate and revenue generation for the target services are estimated. A provisioning server configures parameters for the circuits in the second network infrastructure via a network according to the migration plan to deploy the target services in the second network infrastructure.

Service provider network migration

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Rockville, MD, United States of America

John D Bolze