Softlayer Technologies, Inc.

John D'Auria

Bradley Johnson

Jason Gulledge

A method comprises receiving a customer's service cancellation request associated with a selected service, generating and moving a ticket to a service queue, determining a discount amount to offer to the customer, updating a ticket with the discount offer, notifying the customer of the discount offer, receiving an acceptance of the discount offer from the customer, assigning the accepted discount amount to at least one billing item associated with the selected service, receiving a confirmation of the assigned discount by the user, updating the ticket with the confirmed discount assignment, receiving an approval of the discount assignment by a user, generating and storing a billing item record including the approved discount assignment for each of the at least one billing item, updating the ticket with the approved discount assignment, closing the ticket, and generating a customer invoice for a reduced invoice amount in response to the approved discount assignment.

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Plano, TX, United States of America

John D'Auria