Open Text S.a.

Vignette Corporation

Open Text Sa Ulc

Vignette Software LLC

John Curtis Artz, Jr

Heeren H Pathak

William H Bender

Jefferson M Kommers

Seth H Hitchings

Foti Barlos

A website server computer hosting a website can identify a visitor to the website by using information provided by a visitor server computer that interacts with the visitor. The information provided by the server computer, in some embodiments, can be a combination of an IP address and characteristics of a computing device from where the visitor visits the website. In some embodiments, the IP address of the visitor server computer is used. In embodiments where the visitor may be sharing the computing device with other users, the characteristics may include at least one characteristic that is uniquely associated with the visitor. The website server computer can use a visitor identifier thus generated to start tracking the pages that the visitor requests during the session and can generate and customize pages for the visitor by using characteristics originated from the visitor.

Method and system for identifying website visitors

A management system can associate the behavior of backend and application systems with a web site visitor's browsing behavior and activity at a web site. In one embodiment, the management system can time order requests and events from server computers communicatively connected to the management system. Each of these requests and events may contain a time stamp and a user identification. Each event for a user identified by the user identification is associated with a request from that user that is the closest in time to the event according to the time ordering. This can allow more relevant personalized content be sent to the user based on the user's most recent views and/or activity on the web site.

System and method of associating events with requests

Management software that can associate events, including non page events, such as the generation of dynamic content, with HTTP requests. The management software can receive a set of HTTP request data including a request time stamp for each HTTP request in a set of HTTP requests, receive a set of event data including an event time stamp for each event in a set of events and associate each event from the set of events with a previous HTTP request from the set of HTTP requests based on the event time stamps and request time stamps. Each event can be associated with previous HTTP request closest in time.

Systems and methods are described which allow the detection of gaps in a set of data. These systems and methods may include defining streams of data from a network topology, associating incoming data with one or more of these streams, and processing these streams. A gap may be detected by comparing the times of events in the stream. If a gap is detected remedial action may be taken, and processing of the streams temporarily halted. Processing of the streams may continue when data for a certain stream is received, or after the lapse of a certain period of time.

Method and system for detecting gaps in a data stream

Embodiments of the present invention can associate events, including non page events, such as the generation of dynamic content, with HTTP requests. One embodiment of the present invention can include receiving a set of HTTP request data including a request time stamp for each HTTP request in a set of HTTP requests, receiving a set of event data including an event time stamp for each event in a set of events and associating each event from the set of events with a previous HTTP request from the set of HTTP requests based on the event time stamps and request time stamps. Each event can be associated with previous HTTP request closest in time.

A method and system can be used to identify visitors at a network site (e.g., a website) by using a combination of an address (e.g., IP address) and characteristic(s) of an individual visitor computer. Examples of the characteristic of the individual visitor computer can include the type of the computer, CPU identifier, OS, browser application and version, compatibility of the browser application with other browser applications, display size, screen resolution, locale information, installed plug-in software component(s), mimetypes supported, whether a programming language is enabled, accessory(ies) that can be activated by a browser application, or any other information that may be used in locating or generating a page. The method and system is more accurate than just using an IP address, and the information used for visitor identification will not usually be blocked if cookies are unavailable.

Method and system for identifying a visitor at a website server by requesting additional characteristic of a visitor computer from a visitor server

Systems and methods for collecting and categorizing data and initiating analyses of the data based on the detection of conditions associated with the data. One embodiment is a method including the steps of collecting data from a data source, categorizing or otherwise transforming the data, determining when one or more predetermined conditions relating to the collected data are met, and initiating one or more corresponding analyses of the data upon detection of the predetermined conditions. The detection of the predetermined conditions and the initiation of corresponding analyses can be recursive, in that the results of one analysis can be collected and then re-analyzed, with or without other data. The analyses can be performed cooperatively by multiple devices. The method can be entirely automated in order to improve the efficiency of the analyses.

Growing community of inventors

Woburn, MA, United States of America

John Curtis Artz, Jr