Leidos Innovations Technology, Inc.

Microlog Corporation

John C Mears

Gary E Korzeniowski

William R Lewis, Jr

Ly K Peang-Meth

Aspects of the disclosure provide an iris recognition system. The iris recognition system can include a three-dimensional (3D) sensor that is configured to capture a 3D image of an iris, an iris feature extractor that is configured to generate an iris template based on the 3D image of the iris, and a memory that is configured to store the iris template.

System and method for 3D iris recognition

A contact center system and method employing a plurality of agent workstations, and which includes a queuing component, capable of receiving contacts of different media-types, such as telephone calls, e-mails, facsimiles, web chat, voice over internet protocol, and so on, and maintaining the different media types contacts in a common queue while awaiting routing to the agent workstations. The system further comprises a routing component which routes the queued contacts to the agents based on criteria of the contacts, criteria of the agents, or both. A media changing component of the system is capable of changing a media-type of any of the media-type contacts to generate a changed media-type contact, while the queuing component is capable of entering the changed media-type contact in the common queue, and the routing component is capable of routting the queued changed media-type contact to at least one of the workstations. A contact handling component initiates an event at any of the workstations in response to the contact being routed to the workstation, so that an agent at the workstation can handle the contact as appropriate.

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Gaithersburg, MD, United States of America

John C Mears