Grape Technology Group, Inc.

Other

Infonxx, Inc

John Blakeney

Christine Baumeister

Robert Pines

Evan Marwell

A communication assistance system has a first database haying a plurality of listings therein, each having at least one contact name and a corresponding contact number. A device is configured to receive a directory assistance communication from a device of a user requesting at least one listing. A past requested listing table for at least one of said users is configured to store prior requested listings obtained from the database, as previously requested by the user. The past requested listing table is generated by the system and transmitted for storage on the device of the user so that when the user contacts the system, with the at least one listing stored on the past requested listing table being masked, the system may allow a communication connection between the device and the listing on the past requested listing table.

Communication assistance system and method

An enhanced directory assistance system includes a telephone switch for receiving calls from at least one caller desiring to receive directions. A direction module is configured to receive a desired destination information provided by the caller and the location of the caller. The direction module is further configured to provide directions to the caller based on the destination and the caller location information, where the system maintains a preferred destination listing configured to store a preferred destination information relating to a destination request frequently requested by the caller, such that when the system recognizes the caller, the desired destination is populated directly from the preferred destination information.

Enhanced directory assistance system

A communication assistance system provides access to information corresponding to a plurality of subscriber listings. The system includes a telephone switch for receiving calls from a plurality of callers desiring to access the information corresponding to the subscriber listings and a database directory listing for storing information corresponding to each one of the subscriber listings. The information in the subscriber listings include a Rate Plan field associated with billing rates corresponding to each one of the subscribers such that when the system connects the caller to the subscriber, the system employs the Rate Plan Field to determine the billing amount charged to the caller so that the subscriber is not billed for the call.

A communication assistance system provides access to information corresponding to a plurality of subscribers. The system includes a means for receiving incoming communications from a plurality of requesters desiring to access the information corresponding to subscribers and a database directory listing storing information corresponding to each one of the subscribers. The information includes a pre-announcement field containing information indicating whether a requester is pre-announced before a connection to a subscriber is made.

A communication assistance system is provided for accessing information corresponding to a plurality of subscribers. This system is comprised of a telephone switch for receiving calls from a plurality of requesters, a call center for routing each of said received calls to an operator terminal, and a first database configured to store said information corresponding to each of said subscribers. The system provides: a dynamically controlled closing prompt; an interface feature allowing subscribers to update their own information; a dial string translator for identifying service provider of the requester; a billing database for transferring call charges of the subscriber to the requester; a processor to notify subscribers to update their information; the ability to store license plate numbers of the subscribers; a masking feature that allows system to connect requester to subscriber without revealing subscriber's mobile telephone number, a searchable database of subscriber information based on particular information found in the subscriber listing.

A communication assistance system for providing access to information corresponding to a plurality of subscribers includes a telephone switch for receiving calls from a plurality of requesters desiring to access the subscriber information. A listing database is configured to store the subscriber information including a field containing wireless phone numbers of a desired portion of the subscribers and a connect field that stores information instructing the system as to whether to mask the subscriber's wireless phone number to the requester, such that during a process that the requester is being connected to a desired subscriber, the connect field is examined to determine whether to disclose the subscriber's wireless phone number to the requester. A call center routes each of the received calls from the requester to an operator terminal that has access to the database listing table, where the connect field further comprises information instructing the communication assistance system as to whether or not to mask the subscriber's wireless phone number to a customer representative who is handling a request from a requester.

A communication assistance system has a first database having a plurality of listings therein, each having at least one contact name and a corresponding contact number. A device is configured to receive a directory assistance communication from a device of a user requesting at least one listing. A past requested listing table for at least one of said users is configured to store prior requested listings obtained from the database, as previously requested by the user. The past requested listing table is generated by the system and transmitted for storage on the device of the user so that when the user contacts the system, with the at least one listing stored on the past requested listing table being masked, the system may allow a communication connection between the device and the listing on the past requested listing table.

A billing system is provided for a communication assistance system that provides access to information corresponding to a plurality of subscribers. The billing system and communication assistance system include a telephone switch for receiving calls from a plurality of requesters desiring access to the information corresponding to subscribers. A database stores the information corresponding to each of the subscribers, including their phone numbers. A billing record database is coupled to the switch and configured to store information corresponding to amount of time the requester was connected to each one of the subscribers. The communication assistance system provides instructions to the subscriber's service provider such that the subscriber is not billed for the call.

The present invention provides for an enhanced directory assistance system () for providing directions information to a plurality of callers (). The system is comprised of a telephone switch () for receiving calls from a plurality of callers () desiring to receive directions, an automatic location system configured to provide the location from the callers () during a call session to the telephone switch (); and an enhanced services direction module () configured to receive destination and starting location information provided by the caller () and further configured to provide directions to the caller () based on the provided information.

A directory assistance system is provided for providing subscriber information to requesters communicating with the assistance system. A telephone switch receives calls from a plurality of requesters desiring to access the information corresponding to subscribers. A first database stores the information corresponding to each of the subscribers, including their phone numbers. A communications interface for database clean-up receives instructions from the subscribers so as to allow the subscribers to modify their corresponding information in the first database, where the communications interface is coupled to a carrier customer care representative system configured to receive phone calls from the subscribers. A carrier clean-up database is coupled to the customer care representative system and configured to store the modified information received from the subscribers. The communications interface unit further comprises a synchronization technology unit coupled to the clean-up database unit, and is further coupled to the first database, and configured to synchronize the subscriber modifications with data stored in the first database.

The present invention is directed to a communication assistance system comprised of a first database () having a plurality of listings where each of the listings has at least one contact name and a corresponding contact number. A telephony hardware () is provided, configured to couple a telephone device () of a user to the system. A past requested listing table is also provided for at least one of the users of the system, configured to store past requested listings obtained from the database, as requested by the user. When the user contacts the system with the telephone device, the system recognizes the user and forwards the past requested listing table to an operator terminal of the system.

A communication assistance system is provided for providing access to information corresponding to a plurality of subscribers. The system includes a telephone switch for receiving calls from a plurality of requesters desiring access to the information corresponding to subscribers. A database stores the information corresponding to each of the subscribers, including their phone numbers. A dial string translator receives dial strings dialed by the plurality of requesters and translate them to a corresponding digit sequence associated with a service provided by the communication assistance system.

A communication assistance system is provided for providing access to information corresponding to a plurality of subscribers. The system includes a telephone switch for receiving calls from a plurality of requesters desiring to access the information corresponding to subscribers. A first database stores the information corresponding to each subscriber, including their phone numbers. A closing prompt module is coupled to the first database so as to select a closing prompt code from a plurality of available closing prompt codes, where each of the closing prompt codes is associated with a desired closing prompt message so as to provide a selected closing prompt message, where anyone of the available closing prompt messages is provided to a requester.

Growing community of inventors

Macungie, PA, United States of America

John Blakeney