Verizon Patent and Licensing Inc.

John Benjamin Lertola

Vipul Jha

Rajat Sharma

Senthil Muthusamy

Srinivasan Krishnamurthy

Travis R McLaren

Safwan Aly

Pritam Bedse

Sailesh K Mishra

Richard J Worthington

Philip A Jenkins

Venkateswararao Godavarti Veera

A platform can receive information regarding a user interaction, wherein the user interaction is associated with one or more channels that correspond to respective interfaces or media for the user interaction; retrieve supplemental information associated with the user interaction, wherein the supplemental information relates to at least one of: a state of a managed device associated with the user interaction, or a previous user interaction; identify, based on the information regarding the user interaction or the one or more channels, one or more models to process the information regarding the user interaction and the supplemental information, wherein the one or more models are identified from a plurality of models; determine, using the one or more models, an action to be performed with regard to the user interaction; and provide information identifying the action.

Interpretation of user interaction using model platform

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Annandale, NJ, United States of America

John Benjamin Lertola