Clinc, Inc.

Cline, Inc.

Johann Hauswald

Jason Mars

Lingjia Tang

Michael A Laurenzano

Parker Hill

Yiping Kang

Yunqi Zhang

Jonathan K Kummerfeld

Andrew Lee

Stefan Larson

Kevin Leach

Joseph J Peper

Anish Mahendran

Sean Stapleton

Christopher Clarke

A system and method of configuring a graphical control structure for controlling a machine learning-based automated dialogue system includes configuring a root dialogue classification node that performs a dialogue intent classification task for utterance data input; configuring a plurality of distinct dialogue state classification nodes that are arranged downstream of the root dialogue classification node; configuring a graphical edge connection between the root dialogue classification node and the plurality of distinct state dialogue classification nodes that graphically connects each of the plurality of distinct state dialogue classification nodes to the root dialogue classification node, wherein (i) the root dialogue classification node, (ii) the plurality of distinct classification nodes, (iii) and the transition edge connections define a graphical dialogue system control structure that governs an active dialogue between a user and the machine learning-based automated dialogue system.

Systems and methods for intelligently configuring and deploying a control structure of a machine learning-based dialogue system

Systems and methods for implementing an artificially intelligent virtual assistant includes collecting a user query; using a competency classification machine learning model to generate a competency label for the user query; using a slot identification machine learning model to segment the text of the query and label each of the slots of the query; generating a slot value for each of the slots of the query; generating a handler for each of the slot values; and using the slot values to: identify an external data source relevant to the user query, fetch user data from the external data source, and apply one or more operations to the query to generate response data; and using the response data, to generate a response to the user query.

System and method for implementing an artificially intelligent virtual assistant using machine learning

Systems and methods for building a response for a machine learning-based dialogue agent includes implementing machine learning classifiers that predict slot segments of the utterance data based on an input of the utterance data; predict a slot classification label for each of the slot segments of the utterance data; computing a semantic vector value for each of the slot segments of the utterance data; assessing the semantic vector value of the slot segments of the utterance data against a multi-dimensional vector space of structured categories of dialogue, wherein the assessment includes: for each of a distinct structured categories of dialogue computing a similarity metric value; selecting one structured category of dialogue from the distinct structured categories of dialogue based on the computed similarity metric value for each of distinct structured categories; and producing a response to the utterance data.

Systems and methods for automatically categorizing unstructured data and improving a machine learning-based dialogue system

Systems and methods for synthesizing training data for multi-intent utterance segmentation include identifying a first corpus of utterances comprising a plurality of distinct single-intent in-domain utterances; identifying a second corpus of utterances comprising a plurality of distinct single-intent out-of-domain utterances; identifying a third corpus comprising a plurality of distinct conjunction terms; forming a multi-intent training corpus comprising synthetic multi-intent utterances, wherein forming each distinct multi-intent utterance includes: selecting a first distinct in-domain utterance from the first corpus of utterances; probabilistically selecting one of a first out-of-domain utterance from the second corpus and a second in-domain utterance from the first corpus; probabilistically selecting or not selecting a distinct conjunction term from the third corpus; and forming a synthetic multi-intent utterance including appending the first in-domain utterance with one of the first out-of-domain utterance from the second corpus of utterances and the second in-domain utterance from the first corpus of utterances.

Systems and methods for machine learning-based multi-intent segmentation and classification

Systems and methods for constructing an artificially diverse corpus of training data includes evaluating a corpus of utterance-based training data samples, identifying a slot replacement candidate; deriving distinct skeleton utterances that include the slot replacement candidate, wherein deriving the distinct skeleton utterances includes replacing slots of each of the plurality of distinct utterance training samples with one of a special token and proper slot classification labels; selecting a subset of the distinct skeleton utterances; converting each of the distinct skeleton utterances of the subset back to distinct utterance training samples while still maintaining the special token at a position of the slot replacement candidate; altering a percentage of the distinct utterance training samples with a distinct randomly-generated slot token value at the position of the slot replacement candidate; and constructing the artificially diverse corpus of training samples based on a collection of the percentage of the distinct utterance training samples.

Systems and methods for constructing an artificially diverse corpus of training data samples for training a contextually-biased model for a machine learning-based dialogue system

A system and method for intelligently configuring a machine learning-based dialogue system includes a conversational deficiency assessment of a target dialog system, wherein implementing the conversational deficiency assessment includes: (i) identifying distinct corpora of mishandled utterances based on an assessment of the distinct corpora of dialogue data; (ii) identifying candidate corpus of mishandled utterances from the distinct corpora of mishandled utterances as suitable candidates for building new dialogue competencies for the target dialogue system if candidate metrics of the candidate corpus of mishandled utterances satisfy a candidate threshold; building the new dialogue competencies for the target dialogue system for each of the candidate corpus of mishandled utterances having candidate metrics that satisfy the candidate threshold; and configuring a dialogue system control structure for the target dialogue system based on the new dialogue competencies, wherein the dialogue system control structure governs an operation of an automated dialogue agent.

Systems and methods for intelligently configuring and deploying a machine learning-based dialogue system

A system and method for improving a machine learning-based dialogue system includes: sourcing a corpus of raw machine learning training data from sources of training data based on a plurality of seed training samples, wherein the corpus of raw machine learning training data comprises a plurality of distinct instances of training data; generating a vector representation for each distinct instance of training data; identifying statistical characteristics of the corpus of raw machine learning training data based on a mapping of the vector representation for each distinct instance of training data; identifying anomalous instances of the plurality of distinct instances of training data of the corpus of raw machine learning training data based on the identified statistical characteristics of the corpus; and curating the corpus of raw machine learning training data based on each of the instances of training data identified as anomalous instances.

Systems and methods for automatically configuring training data for training machine learning models of a machine learning-based dialogue system including seeding training samples or curating a corpus of training data based on instances of training data identified as anomalous

Systems and methods of intelligent formation and acquisition of machine learning training data for implementing an artificially intelligent dialogue system includes constructing a corpora of machine learning test corpus that comprise a plurality of historical queries and commands sampled from production logs of a deployed dialogue system; configuring training data sourcing parameters to source a corpora of raw machine learning training data from remote sources of machine learning training data; calculating efficacy metrics of the corpora of raw machine learning training data, wherein calculating the efficacy metrics includes calculating one or more of a coverage metric value and a diversity metric value of the corpora of raw machine learning training data; using the corpora of raw machine learning training data to train the at least one machine learning classifier if the calculated coverage metric value of the corpora of machine learning training data satisfies a minimum coverage metric threshold.

Systems and methods for intelligently curating machine learning training data and improving machine learning model performance

Systems and methods for intelligently training a machine learning model includes: configuring a machine learning (ML) training data request for a pre-existing machine learning classification model; transmitting the machine learning training data request to each of a plurality of external training data sources, wherein each of the plurality of external training data sources is different; collecting and storing the machine learning training data from each of the plurality of external training data sources; processing the collected machine learning training data using a predefined training data processing algorithm; and in response to processing the collected machine learning training data, deploying a subset of the collected machine learning training data into a live machine learning model.

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Ann Arbor, MI, United States of America

Johann Hauswald