Alcatel

Johan Pirot

Thomas C McDermott, Iii

Peter O'Connell

Marc Jadoul

Rombaut J Roscam

A system of controlling and managing voice and data services in a telecommunications network includes a media gateway interface coupled to a plurality of diverse voice and data media gateways operating under diverse protocols in the telecommunications network, the media gateway interface being operable to communicate service logic with the media gateways. A media gateway controller is in communications with the media gateway interface and media gateways and carries out service logic for a voice or data service according to input received from the media gateways. The system also includes a service management subsystem in communications with the media gateway controller and being operable to provision services with customers and provide service management tools for managing the services, and a service creation subsystem in communications with the service management subsystem and being operable to provide service creation tools for creating the service logic of the services. A customer care subsystem in communications with the service management subsystem is provided for generating billing records and customer invoices for the voice and data services.

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Tremelo, Belgium

Johan Pirot