International Business Machines Corporation

Joel Garnatz

Jeremy R Fox

Martin G Keen

Zachary A Silverstein

An embodiment includes classifying an incoming communication message as having an instruction classification based on a natural language processing (NLP) analysis of the incoming communication message. The embodiment extracts, responsive to classifying the incoming communication message as having the instruction classification, user operations as a workflow dataset. The embodiment clusters the workflow dataset into a task cluster with other similar workflow datasets representative of previously-extracted user operations. The embodiment designates the instruction classification as a trigger event based at least in part on the NLP analysis of the incoming communication message. The embodiment generates a robotic process automation (RPA) bot script that comprises program instructions executable by a processor to cause the processor to perform operations that automate the user operations in response to the trigger event.

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Waconia, MN, United States of America

Joel Garnatz