Ca, Inc.

Joel D Kaufman

Wilson T MacDonald

Daniel Holmes

Kathleen A Hickey

A method includes receiving at a computing system empirical data related to one or more information technology entities. The method further includes receiving at the computing system one or more user experience indicators, the user experience indicators indicative of a user's experience using a computer application. The method further includes correlating by the computing system the empirical data with the one or more user experience indicators to determine a quality of service delivered to a user for a plurality of time periods. The method further includes determining by the computing system, based on the correlation, whether one or more issues with one of the one or more information technology entities are related to the quality of service delivered to the user.

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Rindge, NH, United States of America

Joel D Kaufman