Facebook, Inc.

Meta Platforms, Inc.

Joel Alexander Sharin

Vivek Garg

Eduardo Diaz Real

Mudit Goel

Keetaek Hong

Paul Seia Ogawa

Ross Legacy

Li Hua

Amit Kumar Dutta

This disclosure describes a video room system that can efficiently and flexibly generate and facilitate video rooms for video chatting between participant devices by prioritizing video streams to provide to participant devices based on performance parameters. For example, the video room system can provide different video room streams to different participant devices based on the performance parameters of the participant devices. In addition, the video room system can customize or tailor video room streams based on identifying dominant speaker devices, determining connections between participant devices as indicated by a social graph of a social networking system, and/or based on join methods utilized by participant devices to join a video room.

Dynamically modifying live video streams for participant devices in digital video rooms

A business interfaces with a messaging server to establish routing rules that associate particular types of requests from users of clients with specific roles of agents in an agent pool. A user of a client engages in a canonical messaging thread with the business server via the messaging server. The messaging server receives a call request from the client. The messaging server uses the routing rules to identify the agent role to serve the user's request. The messaging server may exchange routing messages with the user in the canonical thread. The messaging server selects an agent from the agent pool to service the user's call-based communication request based on the profiles of the agents and the identified agent role. The messaging server establishes a call between the user and the selected agent. The agent and user may exchange messages on the canonical thread between the user and the business.

Custom calling using a messaging system

Growing community of inventors

Seattle, WA, United States of America

Joel Alexander Sharin