Sap Ag

Joachim Barnbeck

Christian Haas

Steffen Hartig

Hamid Moghaddam

Alexander Koegler

Olivier M Dreidemy

Stephan Hetzer

Jochen Hirth

Berthold Wocher

Matthias Schwarz

Attila Orban

Michael Lesk

Alexandra Mark

Yuh-Cherng Wu

Jens Freund

Renzo Colle

Peter Latocha

Jochen Steinbach

Stefan Kaetker

Gerd Moosmann

Steffen Tatzel

Daniel Bock

Michael Jung

Ingo Pfitzner

Tao Yu

Georg Podhajsky

Thomas Nitschke

Wolfgang Nieswand

Klaus Reinelt

Christopher Ronnewinkel

Stefan Adelmann

Andrea Sudbrack

Volkmar Stegmann

Thomas Breitling

Christoph Lehner

Irena Kull

Devasena Rajamohan

Rainer Heun

Stefan Franke

Thomas Bach

Andre Wachholz-Prill

Dagmar Opitz

Simon Dieterich

Dietmar Storz

Sebastian Pulkowski

Uwe Herold

Nir Pachter

Alexander Krasinskiy

Theo Zimmermann

Jochen Wickel

Peer Marschall

Martina Lahr

Christoph Engler

Cordula Ude

Katja Kasteleiner

Peter Meuer

Boris Krems

Uwe Mayer

Sabine Montnacher

Ralph Meiswinkel

Helge Schulte

Wilfried Merkel

Martina Keller

Tariq Khasawneh

Naci Kalyoncu

Bernhard May

Andrea Hahn

Joerg Walzenbach

Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing service request and order management. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service interface operations, each being implemented for a respective process component. The process components include an Outbound Delivery process component, a Site Logistics Processing process component, a Confirmation and Inventory process component, a Customer Requirement Processing process component, a Supply and Demand Matching process component, a Logistics Execution Control process component, a Service Request Processing process component, a Customer Quote Processing process component, a Service Order Processing process component, a Service Contract process component, and a Service Confirmation Processing process component.

Architectural design for service request and order management application software

Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing service request and order management. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service operations, each being implemented for a respective process component. The process components include an Outbound Delivery process component, a Site Logistics Processing process component, an Inventory Processing process component, a Customer Requirement Processing process component, a Supply and Demand Matching process component, a Logistics Execution Control process component, a Service Request Processing process component, a Service Order Processing process component, and a Service Confirmation Processing process component.

Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having customer relationship management functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.

Providing customer relationship management application as enterprise services

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Heidelberg, Germany

Joachim Barnbeck