Zte Corporation

Jingping Wang

Wei Zhang

Wenyuan Wang

Xin Liao

Ling Jing

Kaili Xiao

Manhai Li

A calling center system and a calling processing method of a calling center system are provided in the disclosure. The calling center system includes: an accessing module, configured to receive a user call; multiple CCB units, wherein each CCB unit is configured to select one agent module for serving the user call from multiple agent modules corresponding to the CCB unit, wherein each agent module of the multiple agent modules is configured to serve a user call; a scheduling module, configured to select, according to capability data of the multiple CCB units, the one or more CCB units from the multiple CCB units to perform the operation of selecting one agent module for serving the user call, and select one agent module from one or more agent modules selected by the one or more CCB units to serve the user call. The disclosure can enhance the reliability of the system.

Calling center system and calling processing method thereof

The present invention discloses a method and device for voice control, which are used to solve the problem of low success rate of voice control in the prior art. The method includes: classifying stored recognition information used for voice recognizing to obtain a syntax packet corresponding to each type of recognition information (); receiving an inputted voice signal, and performing a voice recognition processing respectively on the received voice signal by using each obtained syntax packet in turn (), and performing a corresponding control processing based on a voice recognition result of the voice signal according to each syntax packet ().

Method and device for voice controlling

Growing community of inventors

Shenzhen, China

Jingping Wang