America Online, Inc.

Jing Kang

David Alan Thistlethwaite

Mark Stanley Prendergast

Glen Michael Allison

Susan X Li

Diagnostics may be enabled on a networked computer system by executing, at the networked computer system, a client application that enables connectivity by the networked computer system to a network of other computer systems. A diagnostic application is executed at the networked computer system and independently of the client application. The diagnostic application is configured to monitor the operational status of the client application and to track client status information related to the monitored operational status of the client application. Access to the client status information is enabled when performing diagnostics on the client application or the networked computer system.

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Hong Kong, China

Jing Kang